So what’s in store for Unified Communications in 2015? Online publication ‘UCInsight’ has predicted some important trends.
- Flexible working driven by UC maturity – better utilization of flexible working practices could enhance countries economies by improving employee productivity, allowing parents and carers to rejoin the workforce, and taking commuting costs and time into account.
- Bring Your Own Device (BYOD) – the nature of working is not just confined to a PC or a laptop anymore. The increase in the use of mobile devices has changed the way in which we work. Inevitably this represents numerous challenges for the IT department, for instance security. Compiling an effective policy around security, which addresses the issues regarding mobile security.
- Hosted Unified Communications – UC Insight states “PBX and UC services has grown around 15 per cent in 2014, and are set to reach $12 billion and 62.6 million seats by 2018. Hosted UC has already moved well beyond early adoption stage, and this has turned into investment.”
- Hosted and browser-based video conferencing – the demand for access to video conferencing tools, a wide range of video-capable UC clients, platforms, and consumer applications are on the increase and becoming commonplace in more work environments. Interoperability remains a challenge. UC Insight states that “as a result, hosted videoconferencing is undergoing a transformation, as providers introduce new services and revamp existing ones, and doing away with the need for resource – heavy, on-site systems.”
- Internet of Things – we live in an increasingly ‘connected society’ with billions of devices which are connected from smartphones to tablets and laptops. Today we are recording communications between people (voice, video, chat, and more) and this is set to increase. According to analyst group Gartner, there will be 4.9 million connected ‘things’ in use by the end of 2015.
The realm of Unified Communications is certainly changing and Verba continues to keep abreast of the latest trends in this ever evolving area.