If you look at the definition of Unified Communications on Wikipedia, you find this: “the integration of real-time communication services such as instant messaging (chat), telephony (including IP telephony), video conferencing, data sharing (including web-connected electronic whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax)”. The realm of Unified Communications has…
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