Lync recording redundancy in Verba 8

Features, Lync

A new high availability model has been implemented in Verba 8. You are able to separate media collection from actual recording, so you can build a two layer, scalable and redundant recording system. It is a perfect Microsoft Lync recording redundancy solution, however it also provides improved HA capabilities for all our standard passive and SIP recording solutions. Here is a…

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Add recording features to your Cisco Jabber client

Cisco, Features, Lync

The new small form factor variant (mobile optimized) of the web interface in Verba 8 can be embedded into a custom tab in the Cisco Jabber desktop clients, where it provides additional Jabber specific recording functionality right where you work. This post is part of our Gearing up for Verba 8 series.

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Listen to your customers with Automatic Labeling

Solutions

In Verba 8 we are adding a new automatic labeling function, that helps your teams to get significantly more business information from your recordings. You can start listening to what your customers are saying. In May, we unveiled our Speech Search solution using phonetic technology. Now we are introducing the next iteration of the technology, that allows automated categorization of recorded conversations…

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Mobile web interface in Verba 8

Cisco, Features, Lync

In Verba 8, we are adding a mobile optimized web interface, that let’s you search and replay recorded conversations and control on-demand recording from your smartphone. The new interface not only supports browsers on Android, iPhone and Windows Phone, but due to its new form factor and special integration features – it can also be embedded into…

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Collaboration Compliance with Verba 8

Solutions

The release of Verba 8 is just around the corner. With this release, we turn our Verba Recording System, which captures voice, video and instant messages, into a fully fledged compliance solution for regulated industries. This post is part of our Gearing up for Verba 8 series.

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Legal Hold the way you always wanted

Features, Solutions

Legal hold is a key process for all organizations involved in litigation and regulatory action, you must make sure, all relevant information is preserved. Besides keeping the data, more importantly, you must be able to produce large quantities of this information at relatively short notice. Business disputes, employment matters, personal injury cases are just a few examples of where…

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