Being Seen and Heard

Solutions, Trends and thoughts

Do you ever get the feeling that you’re being watched? Well, Britain is the most ‘watched’ country on the continent. Everyone lives in a ‘surveillance society’ where our movements are monitored by a mass of Close Circuit Television (CCTV) cameras: there are up to 4.2m CCTV cameras in Britain, about one for every 14 people, to…

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Quality Assurance for Shared Services Centers

Trends and thoughts

More and more global organizations are moving specific operational tasks into centralized Shared Service Centers (SSCs). Companies like IBM, Exxon, Vodafone and others are running a handful of global or regional SSCs for accounting, HR, payroll, compliance, purchasing and other standardized processes. As SSCs are mainly cost centers, efficiency is extremely important. In a globally competitive…

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Case Study – Benton Public Utility District

Case Studies, Cisco

The Verba Recording System is a user-friendly, scalable solution which is deployed across an array of verticals: finance, healthcare, government to education. Many businesses, large and small, have utilized our solution and continue to ‘add value’ to their organizations – Benton PUD demonstrates this very well.

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