Verba 8 – Where It All Comes Together Today we are announcing Verba 8, the greatest advance in the 13 year history of our platform. Verba 8 is where all your collaboration compliance and quality management needs come together in a single, unified platform: Cisco and Lync collaboration recording (IM, voice, video and screen) Collaboration Compliance…
In Verba 8 we are adding a new automatic labeling function, that helps your teams to get significantly more business information from your recordings. You can start listening to what your customers are saying. In May, we unveiled our Speech Search solution using phonetic technology. Now we are introducing the next iteration of the technology, that allows automated categorization of recorded conversations…
On 3 November we are launching Verba 8, the greatest step forward in the history of Verba. Stay tuned! Throughout October, we will post more details as part of our Gearing up for Verba 8 series.
In any work environment the performance of employees is extremely important. Regular appraisals are one way to evaluate employees’ productivity, reviewing areas where improvements may be required and highlighting successes too. Within the contact center environment, it is essential that supervisors can evaluate their teams regularly to ensure standards are being adhered to and contact…
In February this year, as part of our regular quality assurance we have started to apply the integrated Verba Speech Analytics solution to the contact center of one of our long time customers in the Caribbean. Customer service is one of their key differentiators, so they were happy to work with us fine-tune and perfect our solution….
More and more global organizations are moving specific operational tasks into centralized Shared Service Centers (SSCs). Companies like IBM, Exxon, Vodafone and others are running a handful of global or regional SSCs for accounting, HR, payroll, compliance, purchasing and other standardized processes. As SSCs are mainly cost centers, efficiency is extremely important. In a globally competitive…
Does this sound familiar? “I called the contact center to query something and guess what? No sooner had the agent said ‘hello’, I was placed on hold for ages… I was so annoyed!” Picture the scenario: you contact your electricity company and during most of your call you hear dead air (periods of silence). This…
Have you ever considered call recording as a means to improve your customer service? One can use call recordings to identify customer service problems and proceed to find the appropriate method in solving these issues.
In contact centers and finance industry the ability to monitor and assist in real time during customer communication, provides extra benefits. Let’s focus on silent monitoring today.
At Verba, we’re passionate about building things ourselves. There is a reason why the best sports cars, like the Koenigsegg, are handmade. In the call recording industry where most solutions are built on third-party libraries and hardware cards, we are one of a handful of companies that actually develop their own call recording technology. The core value…
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