Introducing Verba 8

Cisco, Features, Lync, Solutions

Verba 8 – Where It All Comes Together Today we are announcing Verba 8, the greatest advance in the 13 year history of our platform. Verba 8 is where all your collaboration compliance and quality management needs come together in a single, unified platform: Cisco and Lync collaboration recording (IM, voice, video and screen) Collaboration Compliance…

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Listen to your customers with Automatic Labeling

Solutions

In Verba 8 we are adding a new automatic labeling function, that helps your teams to get significantly more business information from your recordings. You can start listening to what your customers are saying. In May, we unveiled our Speech Search solution using phonetic technology. Now we are introducing the next iteration of the technology, that allows automated categorization of recorded conversations…

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The Importance of Evaluation

Features, Solutions

In any work environment the performance of employees is extremely important.  Regular appraisals are one way to evaluate employees’ productivity, reviewing areas where improvements may be required and highlighting successes too.  Within the contact center environment, it is essential that supervisors can evaluate their teams regularly to ensure standards are being adhered to and contact…

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Quality Assurance for Shared Services Centers

Trends and thoughts

More and more global organizations are moving specific operational tasks into centralized Shared Service Centers (SSCs). Companies like IBM, Exxon, Vodafone and others are running a handful of global or regional SSCs for accounting, HR, payroll, compliance, purchasing and other standardized processes. As SSCs are mainly cost centers, efficiency is extremely important. In a globally competitive…

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Dealing with Dead Air

Solutions

Does this sound familiar?  “I called the contact center to query something and guess what?  No sooner had the agent said ‘hello’, I was placed on hold for ages… I  was so annoyed!” Picture the scenario: you contact your electricity company and during most of your call you hear dead air (periods of silence).  This…

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Handmade by Verba

Our team

At Verba, we’re passionate about building things ourselves. There is a reason why the best sports cars, like the Koenigsegg, are handmade. In the call recording industry where most solutions are built on third-party libraries and hardware cards, we are one of a handful of companies that actually develop their own call recording technology. The core value…

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