Voice Quality Monitoring

Financial institutions and trading organizations operating under strict regulations are pressed to regularly monitor voice call recording procedures to ensure their recording systems and infrastructure are fully operational. Verint’s voice quality monitoring solution can help businesses to track if they have captured all regulated voice interactions with an acceptable and auditable voice quality to comply with stringent regulatory obligations.

Run Automated Checks to Detect Anomalies

Voice Quality Monitoring

Verint provides the technology foundation to help your business address this challenge. Our call recording assurance solution help financial services and trading organizations check and score the quality of recorded voice streams, and identify voice recorder failure in a timely manner in line with relevant regulatory obligations under MiFID II, FCA, Dodd-Frank, SEA, and more.

By doing so, it offers a reliable way to verify the state and the quality of captured data, helping compliance and IT teams save time and resources detecting irregularities associated with the recording system.

Spot Audio Issues in Your Recorded Media

No matter the size of your business and the number of sites you need to record, you can use these solutions to perform regular or ad-hoc checks against your recording infrastructure. Using easily customizable dashboards and detailed reporting, you can quickly visualize voice quality-related trends, quality check metrics and alerts in the system. Better still, you can drill down into voice quality issues based on a wide range of checks (acoustic, network, packet and decoding) and proprietary algorithms.

Available for UC, trader voice and enterprise voice systems, Verint’s voice quality monitoring solution can run automatic audio quality assessments against a wide set of voice quality criteria across all interactions to detect specific quality issues. It offers an affordable solution for conducting efficient quality checks of recorded audio and video conversations. Using the intuitive interface, analysts and administrators can easily check the quality of your voice recordings to validate if they meet your standards and identify noise, garbled voice, and other problems.

Don’t Compromise on Compliance

Automate Compliance Monitoring

Save time and costs associated with assurance efforts by building automation into voice quality monitoring.

Comply with Regulatory Requirements

Comply with regulations such as MiFID II and the Dodd-Frank Act by making sure that all regulated interactions are captured with auditable voice quality.

Build Efficiency into Media Monitoring

Build efficiency in detecting network issues, processing anomalies and decoding failures to be able to act upon them in a timely manner.

Powerful Voice Checks

Reduce the operational efforts of detecting audio errors via regular voice checks and scoring based on multiple sophisticated metrics.

Leverage the Power of Automation

Streamline the effort of monitoring your recording system to free up your engineers so that they can focus on more complex tasks.

Improved Oversight and Evidencing

Benefit from visual dashboards showing recording assurance events and stay on top of failures via automated alerting.

Validate Voice Quality to Stay Compliant

Based on sophisticated technology, the solution not only can infuse automation into your voice quality assurance efforts, but also enable your company to spot network bottlenecks, server issues, and processing anomalies. Users can configure an automated policy that determines a total score for each call or a threshold for any metric based on a wide set of characteristics and provides detailed voice quality metrics.

These are available on both the playback interface and intuitive dashboards, helping to drive actionable insights for your team. By detecting noise, abnormal pauses, and periods when parties are speaking at the same time, the solution can help your business proactively detect potential issues that may turn into serious non-compliance failures when reconstructing the chain of events of a financial transaction. It can also send you custom alerts on anomalies and specific voice quality metrics, so you can investigate and take action right away.

Intelligent Technology for Operational Assurance

Secure

Increased data security through powerful encryption, digital signatures, access control, audit logs and secure workflows.

Agile

Agile and comprehensive compliance solution framework to ease investigations and case management.

Scalable

Scalable technology for single, multi-site, regional and global deployments

Cloud-ready

Can be deployed on premises, as cloud-based multi-tenant or virtual service provider solution

Automated

Automated policy enforcement, records categorization, case management and compliance workflows.

Resilient

Offering recording redundancy, resilience and high availability options to ensure frictionless recording.

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