As Symphony is increasingly used by global banks and other verticals of the financial community for secure internal and external collaboration, businesses need to ensure they remain compliant with regulatory requirements for the capture, retention, governance and surveillance of voice and electronic communications. At Verint, we have designed a resilient, tamper-resistant compliance recording integration with the Symphony communication and chat app to help financial services firms and other regulated businesses adhere to complex policies and industry regulations.
Our enterprise-grade, integrated recording solution can enable your business to capture, store, manage, categorize and retrieve Symphony messaging spanning voice calls, peer-to-peer chat, file sharing, and other forms of enterprise collaboration. Augmenting the robust recording foundation, Verint offers agile and automated compliance features to help IT, compliance, and operations teams confidently meet regulatory requirements. All captured interactions are stored in an easily navigable repository with advanced speech-to-text, search, playback, labeling, case management and export functionality to support eDiscovery, trade reconstruction, compliance investigations, and evidencing.