Verint allows businesses to gain a new level of insight into communications where a meeting participant used the screen sharing feature and evaluate how customer queries and complaints have been handled by your customer care department. Our solution offers a lightweight screen capture module that is installed on your employees’ computer which automatically records the screen activity during an interaction without the need for human intervention. The desktop screen is captured in a video file format and automatically uploaded to the media repository server, where the files are merged with the audio counterparts thus providing a single, synchronized media file for playback along with rich metadata.
Our screen capture solution allows administrators to decide which screen or window should be recorded, activate the capture of all desktop screens simultaneously or specify the preferred recording mode. This streamlined screen recording module is built upon a screen codec video encoding mechanism that offers the latest compression and optimization techniques to significantly reduce resource utilization.