Records Retrieval

Speed up the production of comprehensive and audited datasets and e-discovery packages and fulfill regulatory and audit requests in a timely manner. By facilitating fast data retrieval, Verint’s solution can help your compliance and IT teams take the guesswork out of data export, perform rapid analysis, accelerate trade reconstruction and support compliance investigations.

Confidently Provide the Regulator With Relevant Data

Trader Voice Recording for Financial and Trade Compliance

Verint offers a secure approach for data export and records retrieval to help you produce relevant data requested by the financial regulator, internal risk and audit team, or the compliance department. Using our solution, data extraction turns into an effortless activity taking the burden off the shoulders of your IT personnel.

The easy-to-use, streamlined data export functionality is available for both users and administrators. Access is controlled by permissions: users can export recordings specifically accessible for them while administrators can export any recording in the system. When there is a need to export call records and other captured data and metadata from the system, users can quickly filter conversations for export based on any criteria, legal or compliance case. Once started, the system executes the activity in the background and sends email notifications to the users upon completion. Moreover, users can easily monitor the progress on the export task list page. Thanks to the wide range of third-party integrations available in the platform, you can choose your preferred external storage target—including WORM storage and cloud archives—and transfer your data to the new location.

Streamlined Data Extraction

Using Verint Financial Compliance, you can export voice, video, IM and SMS transcripts, and attachments with configurable file names. The data export feature offers metadata files in CSV and XML formats: the columns in the CSV file are customizable and generated during the export process, while the XML metadata file is the original metadata file created by the recording service.

As an extra layer for secure data governance, the records retrieval feature can generate a Call Detail Record (CDR) file for each export activity, listing all recordings that are transferred. An export manifest and summary file for each export job is also available, providing details about how the search was run (query), the number of items exported, the user who ran the search and the exceptions encountered during the process. Users can export conversations on demand or regularly by configuring a schedule in advance to run the export process. Furthermore, you don’t need to face extra costs and complexity when trying to import the extracted conversations to any other platform as the Verint system can automatically decrypt previously encrypted records during the export.

Records Retrieval & Data Export

Don’t Compromise on Compliance

Secure Enterprise Archive

Store, control, and process recorded voice and eComms data securely and efficiently in a single, consolidated archive.

Benefit from an Integrated System

Unify your recordkeeping efforts by using a single platform while automating retention policies.

Robust Data Management

Export, import, validate or erase records when further retention is no longer legally required.

Enable Complete Call Recording Compliance

Automatically monitor the functionality of the recorder estate and validate the quality of the recorded data.

A Variety of Third-Party Integrations

Offering integration with a broad range of compliance storage and WORM archive solutions.

Improved Oversight and Efficiency

Automate compliance processes, use intuitive dashboards and robust compliance reporting for actionable intelligence.

Case Study

Saudi Arabian Bank Reduces Costs and Strengthens Compliance with Verint

A Saudi Bank records over 7,300 voice and chat interactions per day from Cisco UC and trader voice systems. Using Verint, their organization facilitated compliance with Saudi Arabian anti-money laundering laws while reducing hardware footprint, maintenance efforts, and operating costs.

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Control Data Export End-to-End

Empowered end users – available for any user across your compliance and IT teams
Processing notifications – after long-running exports you get an email notification
Storage security – multiple export targets can be configured and assigned to different groups and users
Unified export – voice, video, IM, SMS and attachments are handled in a unified system
Metadata options – metadata export supports both XML and customizable CSV
Export manifest – a manifest file is created that clearly documents all the export parameters
Scheduled exports – the data export process can be scheduled and run regularly if needed

Secure

Increased data security through powerful encryption, digital signatures, access control, audit logs and secure workflows.

Versatile

Comprehensive data management framework offering data export, import, processing, and storage.

Scalable

Scalable technology for single, multi-site, regional and global deployments

Cloud-ready

Can be deployed on premises, as cloud-based multi-tenant or virtual service provider solution

Automated

Automated policy enforcement, production of auditable datasets, and enhanced reporting.

Redundant

Offering recording redundancy and high availability options to ensure seamless recording.

Export to the Storage Target of Your Choice

VERINT STORAGE

NETAPP SNAPLOCK

EMC ISILON

EMC ECS

EMC CENTERA

O365 ARCHIVE

AZURE STORAGE

AWS S3

IBM TSM

BLOOMBERG VAULT

SMARSH

HITACHI PLATFORM

Expand Storage and Export Targets

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Case Studies