SMS Recording

Mobile has undeniably become a default channel in today’s business communications. Highly regulated industries, such as financial services and trading are no exception. While these interactions add value to your organization’s ability to streamline the trade-related negotiations, they are also harshly regulated. The latest wave of financial trading regulations, including MiFID II and Dodd-Frank, require investment and trading firms to retain and retrieve records of electronic communications upon request which includes SMS and mobile text messaging as well.

Strengthen Compliance Across Mobile SMS Communications

Using unified compliance recording from Verint, your business can confidently meet strict compliance requirements by archiving SMS interactions in a searchable repository. Become confident in reconstructing trade events, retaining interactions as long as required by law, and monitoring mobile text messaging for signs of suspicious activities, insider trading, and unethical behavior. Verint provides an integrated solution to record SMS from leading cellular networks with a single, easily navigable platform.

Integrated with a growing set of public mobile networks, our solution provides automatic indexing for all ingested SMS conversations and provides a unified search experience, where mobile text transcripts are presented in the same view as voice, IM, video, and other modalities. SMS records are encrypted to avoid tampering and fully searchable using filters and advanced search criteria. They are presented in an easily navigable conversation playback interface which provides access to the text messages and the related metadata to ease discovery and retrieval when it comes to fulfilling regulatory audit requests.

Beyond offering robust and secure capture and archiving capabilities, Verint enables centralized maintenance, administration, data management, categorization, analysis, and retrieval of all interaction data. It is based on open standards and provides rich integrations for data export and import to help your team transfer SMS records to third-party systems or migrate legacy comms data and metadata from external recorders and other data sources to your Verint recorder.

SUPPORTING MULTIPLE NETWORKS

Use a robust and reliable solution to capture, retain, control and monitor SMS interactions originating from leading public mobile networks.

HOLISTIC COMPLIANCE

Verint allows you to securely store, manage, search, analyze and retrieve records using an intuitive interface and purpose-built functionalities.

INDUSTRY STANDARD PROTOCOL

Natively supporting SMPP (Short Message Peer-to-Peer) protocol to reliably capture SMS message data on mobile networks.

TURN SMS INTO VALUE

Verint provides automatic indexing and advanced text search to help your business turn massive volumes of SMS text messages into actionable business intelligence and proof of evidence.

RESILIENCY & HIGH AVAILABILITY

Leverage high availability and assurance options ensuring that all conversations get into the recorded database and that the recording service is up and running to avoid breaches in compliance.

SCALABLE DEPLOYMENT OPTIONS

Benefit from enhanced scalability to help you remain compliant as your business evolves. Select the deployment option that best suits your technical and compliance requirements.