Content Capture

Unified communications tools empower teams to use multiple means of communication to collaborate seamlessly and effectively. This often involves sharing content, transferring files or using whiteboard feature in peer-to-peer messaging and conferencing. To help your business comply with industry policies for recordkeeping and monitoring, conduct end-to-end audit, or supervise all channels used across critical communications, Verint offers innovative content capture and content share recording capabilities.

Securely Record File Transfers And Content Collaboration

Verint natively supports the capture and archiving of shared content and transferred files within the context of instant messaging and peer-to-peer chat conversations thus providing a repository of all communication features available in internal, federated and conference meeting scenarios.

Our platform provides a unified search experience, where transferred files and shared content are presented in the same view as voice, IM, video, and other modalities. Records are encrypted to avoid tampering and fully searchable using filters and advanced search criteria. They are presented in an easily navigable conversation playback interface which provides a contextual view of the content sharing to ease discovery and retrieval when it comes to fulfilling regulatory audit or conducting internal supervision.

Our platform interoperates with Cisco Unified Communications Manager to allow your business to record file transfers from Cisco Jabber and allow real-time checks and monitoring of file transfers for Data Loss Prevention (DLP). In addition, Verint provides the ability to ingest file transfer content from Cisco Webex Teams (formerly Spark), Skype for Business and Symphony instances to the recording platform. Administrators and compliance officers can easily search, control, access, and retrieve transferred files that can be viewed and downloaded from the intuitive conversation view interface.

What’s more, in case of Skype for Business environments, our solution enables users to import content streams including whiteboarding, shared presentations, polls, and Q&A data into the Verint platform, thus providing you with a unified repository of all interactions and content related to a Skype for Business meeting.

Beyond offering robust and secure content capture and archiving capabilities, Verint enables centralized maintenance, administration, data management, categorization, analysis, and retrieval of all interaction data. It is based on open standards and provides rich integrations for data export and import to help your team transfer records to third-party systems or migrate legacy comms data and metadata from external recorders and other data sources to your Verint recorder.

SUPPORTING MULTIPLE PLATFORMS

Use a robust and reliable solution to capture, securely store and monitor file transfer and content sharing originating from unified collaboration platforms by Cisco, Microsoft, and Symphony.

STREAMLINED ADMINISTRATION

Just as other recording system components, the content capture module is centrally configured and managed across all recorded endpoints to ease administration and maintenance for your staff.

RETENTION & RETRIEVAL

Content is securely stored and easily searchable within the Verint repository. Archived attachments and content can be accessed and retrieved just as other supported channels.

GRANULAR POLICY MANAGEMENT

In case of group chat or persistent chat rooms, each recorded user has a unique conversation entry and a copy of the file attachment to allow granular enforcement of access control and data retention policies.

RESILIENCY & HIGH AVAILABILITY

Leverage load balancing, high availability and assurance options ensuring that all conversations get into the recorded database and that the recording service is up and running to avoid breaches in compliance.

SCALABLE DEPLOYMENT OPTIONS

We provide your business with enhanced scalability to help you remain compliant as your business evolves. Select the deployment option that best suits your technical and compliance requirements while enabling cost-effectiveness.

Capture Content From Multiple Platforms

SKYPE FOR BUSINESS

MICROSOFT TEAMS

CISCO WEBEX TEAMS

CISCO JABBER / UCM

SYMPHONY

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Content Capture