Why Recording Matters for Regulatory Compliance

A world of ever-increasing challenges and toughening obligations in the compliance space.


Ever-increasing regulatory requirements

Unified Communications and Collaboration has become an integral part of our day-to-day business and customer communications to improve productivity, foster teamwork and increase agility. While multiple channels are available for users to conduct electronic communications, such as instant messaging, VoIP, video conferencing, content sharing and more, maintaining regulatory compliance across all these means of collaboration is a growing burden on businesses.

No matter in which industry your business operates, ensuring collaboration compliance can be a daunting challenge: you have to meet strict record-keeping requirements, perform rapid data analysis, monitor customer interactions or enforce corporate communication policies. Especially in financial services, strict legal boundaries dictate to capture, store and retrieve communications to avoid breaches and market abuse.

Keeping pace with tightening directives

Contact centers, trading floors, investment banks, healthcare organizations, government agencies and businesses that regularly communicate with customers, clients, and partners, must be aware of the risk associated with every interaction. Today, many businesses are legally required to monitor and capture these interactions as a means of managing risk and liability. Companies must adhere to industry standards, including PCI DSS, HIPAA and GDPR, that were created to strengthen privacy, protect personal data and prevent fraud.

Monitoring the high volume of interactions that take place on a daily basis is a challenge, especially for businesses with complex architectures or multi-site operations. In order to maintain regulatory compliance with the numerous legal and internal requirements, these businesses must implement a unified solution that can effectively regulate, capture, archive, analyze and improve their most critical interactions while assuring the recording technology.

Legal compliance in the finance sector

A set of financial legislation, such as Dodd-Frank, MiFID II and Sarbanes-Oxley, to only name a few, mandate communication recording and record-keeping for banks, insurance companies, credit institutions, trading houses and corporate finance companies across the globe. In the banking space, regulatory compliance spans various areas and activities:

  • prevent data breaches and market abuse,
  • foster ongoing best execution
  • resolve disputes,
  • provide compliance evidence for the regulator
  • reconstruct transactions,
  • perform forensic data analysis and
  • ensure data integrity.

Reliability of the solution is crucial to ensure all conversations are instantly available when needed. Those failing to meet the requirements, risk non-compliance fines, serious penalties and reputational damage. Besides ensuring legal compliance, trading organizations also need conversation replay and marking capabilities to easily verify prices and volumes mentioned during a call or conference.

Comply with Confidence

Verba empowers your business with the most complete collaboration compliance platform.


Verint Verba enables your compliance excellence

Verint Verba offers a complete, holistic collaboration compliance solution for Unified Communications and Collaboration (UCC). Going beyond our traditional interaction recording foundation, the Verint Verba platform blends proactive policy enforcement, omnichannel communication capture, media archiving, speech analytics, recording assurance and advanced compliance management capabilities to resolve our customers’ UC and collaboration compliance challenges.

Verint Verba’s unified recording solution captures voice, instant messaging, video, telepresence, desktop screen, screen/application share and content share while supporting various recording methods and communications scenarios across the most complex architectures.  Verint Verba helps companies manage risk and turn a regulatory obligation into a strategic advantage.

Robust features for trusted results

Verint Verba takes an innovative approach to collaboration compliance by offering a cost-efficient, feature-rich product with proven technology. Whether you’re a small business or a multi-site organization, the Verint Verba platform is packed with flexible, innovative and secure tools to meet and exceed all your UCC compliance needs across multiple channels and devices.

Since the solution is cross-platform compatible with leading UCC, telephony and contact center solution vendors – including Microsoft, Avaya, Cisco, BroadSoft and others – it will add significant value and functionality to your existing deployment. Verint Verba offers comprehensive features to capture, store, retrieve and analyze communications of every type and through every channel, through a secure, easy-to-use web interface that is accessible anytime, anywhere. Scalable and reliable, Verint Verba ensures that you can better manage risk, confidently meet strict compliance demands and drive service efficiency.

Supporting all verticals and endless business applications

Our solutions were designed for contact centers, utility companies, financial services providers, government agencies, healthcare organizations and other market verticals, regardless of the size of their business. By continually interpreting regulatory requirements in a dynamic global landscape, Verint Verba develops breakthrough regulatory compliance solutions for businesses. All industries can leverage Verint Verba in key business applications:

  • legal compliance management,
  • quality assurance,
  • risk mitigation,
  • electronic discovery,
  • communications and content monitoring,
  • record-keeping and data storage,
  • threat handling,
  • fraud prevention,
  • speech analysis,
  • best-practice training,
  • centralized dictation,
  • conference and interview recording,
  • dispute resolution,
  • and more.

Unmatched scalability for enterprise operations

Our largest deployment spans 180 servers in 12 datacenters, while steadily recording 8,700 users across the globe.

Manage risk and compliance with Verint Verba

 Silent and full-time recording of your UC environment without any user interaction

 Complete and secure repository with conversation details and media

 Fine-grained access control that can enforce any internal security policies

 Comprehensive audit trails of all activities in the recording system

 Storage integrations for efficient record-keeping and rapid e-discovery

 No-touch, automated data retention policies for future-proof media archiving