Role-based Access Control

Safeguard access to all of your recordings

With the aim to ensure controlled accessibility and maximum security, the Verint Verba solution incorporates a highly customizable role-based access control system, so that your business can define who gains access to what—and what actions they may take. Take full control over what actions are available and for whom in the system by assigning even multiple roles to each user—even automatically, by using Active Directory synchronization. Each role consists of 30+ administrative and 20+ end-user rights to support all your business needs.

Verint Verba delivers a full suite of powerful security features, including digital signatures, end-to-end encryption, four eyes policy, full audit trail, change log history and more, that support your collaboration compliance efforts. Featuring role based access control, the platform is fully tamper-resistant and ensures that your sensitive data and high-value information is always protected. And by doing so, Verint Verba helps you prevent reputational damage, non-compliance fines and data breach costs.

Role-based Access Control

Take full control over what actions are available and who can view and what in the system. Verint Verba provides a highly customizable role-based user access control policy framework. Our technology helps you tackle the most complex access control scenarios your company may face with fine-tuned and streamlined configuration of users, groups, roles and permissions. Administrators can create user roles, each containing a specific set of rights that define which features of the web interface can users have access to with that specific role.

Each role consists of a wide spectrum of administrative and end-user rights to meet all your business needs—from application- and conversation access to export, data retention, authorization, user administration, maintenance, security, data management and more.

Ensure unrivalled data security

Delivering best-in-class technology
to protect your interactions


After creating the roles, each user—typically synced from Active Directory—can be assigned one or more roles. They will be granted all the permissions that at least one of their assigned roles contain. Administrators can easily assign and authorize roles and authorize permissions for a user’s active role(s) by using the smart and straightforward configuration interface. Furthermore, users can define groups, as lists of users who belong together for some organizational reason. By using roles and groups, you can pinpoint exactly what functions are available to a user, and also which subset of the recordings is visible for them.

With a completely secure collaboration compliance solution from Verint Verba, you can confidently adhere to regulations such as Sarbanes-Oxley, Dodd-Frank and MiFID II by controlling access to and define the visibility of your most relevant interactions across the organization. Verint Verba provides peace of mind and convenience for your entire compliance team.

Authorize roles and apply permissions to comply with all requirements

Log every action of every user for full traceability

Audit trails and change log history

Change log histories and full audit trails also assist in detecting security violations, performance issues and any application flaws. Verint Verba presents extensive activity logging, providing a database of all activities in the recording system – from configuration to playback.

With the types and levels of logging fully configurable with easy search capabilities, administrators can conduct full trace audits to determine who has accessed any recording in the system for playback, export or other critical functions.

Manage risk and compliance with Verint Verba

In order to maintain compliance with the numerous legal and internal requirements, Verint Verba presents the most complete collaboration compliance solution that can effectively regulate, capture, archive and manage your most critical conversations across leading unified communications environments including Cisco UC and Skype for Business. Scalable, reliable and absolutely secure, Verint Verba will help you better manage risk and liability, confidently meet strict compliance demands and drive significant improvements in quality assurance.

 Silent and full-time recording of your UC without any user interaction
 Complete and secure repository with conversation details and media
 Fine-grained access control that can enforce any internal security policies
 Storage integrations for efficient record-keeping and rapid e-discovery
 No-touch, automated data retention policies for future-proof media archiving
 Comprehensive audit traces of all activities in the recording system

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