Conversation Export

Quickly produce comprehensive and audited data sets

Verint Verba offers a new approach for compliance teams to look beyond data export as they know it today. Our cutting-edge advanced conversation export feature provides the ability to produce comprehensive and audited compliance data sets with speed and agility while taking the burden off your IT administrators and empowering your end users.

Using Verint Verba, the production of audited e-discovery packages will turn into an effortless activity that will accelerate forensic data analysis and ease the way your team collaborates on compliance cases.

Conversation Export

The easy-to-use, streamlined conversation export feature is available for both users and administrators. Access is controlled by permissions: users can export recordings specifically accessible for them while administrators can export any recording in the system. Exports are executed by the storage service running on the Media Repository server(s). When there is a need to export a recording or multiple recordings from the system, users can quickly filter conversations for export based on any conversation detail or by using labels/cases. Once started, the system executes the activity in the background and sends email notifications to the users upon completion. Users can easily monitor the progress on the export task list page.

Thanks to Verint Verba’s wide range of third-party storage integrations, you can choose your preferred external storage target specifically for conversation export purposes and allow access to the exported conversation only for permitted users or groups within your organization. Alternatively, the system offers a direct download option to host the exported files on the Media Repository server.

Export any interaction to manage compliance

Delivering best-in-class technology
to export your interactions

SPEED UP COMPLIANCE INVESTIGATIONS
EMPOWER YOUR END USERS
ENSURE LEGAL COMPLIANCE

Using Verint Verba, you can export voice, video and even IM transcripts with configurable file names. The export feature offers metadata files in CSV and XML formats: the columns in the CSV file are customizable and generated during the export process, while the XML metadata file is the original metadata file created by the recording services.

As an added functionality for recording assurance, the export feature can generate a Conversation Detail Records (CDR) file for each export activity in CSV/PDF format, listing all recordings. An export manifest and summary file for each export job is also available, providing details about how the search was run (query), the number of items exported, who ran the search and the exceptions involved/encountered. Users can export conversations on demand or configure a schedule up front to run the export on a regular basis.

No more costs and headaches for your IT team when trying to import the extracted conversations to any other platform: the Verint Verba system automatically decrypts conversations during the export.

Sophisticated functionalities at your fingertips

Take full control over your export process

  • Empowered end users – available for any user across your compliance and quality assurance teams
  • Processing notifications – after long-running exports you get an email notification
  • Storage security – administrators can configure multiple export targets and assign to different groups and users in the company
  • Unified export – voice, video and IM transcripts are now handled in a unified system
  • Metadata options – metadata export supports both XML and customizable CSV
  • Export manifest – a manifest file is created that clearly documents all the export parameters
  • Scheduled exports – all export jobs can be scheduled and run regularly if needed

Manage risk and compliance with Verint Verba

In order to maintain compliance with the numerous legal and internal requirements, Verint Verba presents the most complete collaboration compliance solution that can effectively regulate, capture, archive and manage your most critical conversations across leading unified communications environments including Cisco UC and Skype for Business. Scalable, reliable and absolutely secure, Verint Verba will help you better manage risk and liability, confidently meet strict compliance demands and drive significant improvements in quality assurance.

 Silent and full-time recording of your UC without any user interaction
 Complete and secure repository with conversation details and media
 Fine-grained access control that can enforce any internal security policies
 Storage integrations for efficient record-keeping and rapid e-discovery
 No-touch, automated data retention policies for future-proof media archiving
 Comprehensive audit traces of all activities in the recording system

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