Businesses in regulated industries—such as financial institutions, government agencies, contact centers and healthcare organizations—have to record hundreds and thousands of conversations through various channels. Archiving such data for long-term retention and e-discovery is vital from a compliance and quality assurance perspective. Verint Verba’s next-generation compliance store and WORM storage integrations enhance our archival foundation and provide the widest set of external storage options in the industry to preserve your business-critical interactions.
Embrace proven storage options to safeguard your data
Thanks to Verint Verba’s widest set of third party storage integrations in the market, there is no need for dedicated archiving or backup solution, your organization can leverage its current investments and reduce operational and maintenance costs by integrating the archiving and backup functions into the existing infrastructure. This helps to ensure your data center infrastructure can evolve without any major impact on the recording solution. We are gradually adding new integration capabilities with external storage solutions, such as EMC Centera, IBM TSM, Smarsh, NetApp Snaplock, Hitachi Content Platform, Amazon S3 and more.
Compliance stores and WORM archives
Compliance stores and WORM archives provide the ability to store, archive and process the recorded conversations securely and efficiently. The supported on-premise and cloud compliance stores guarantee that archived files cannot be deleted and modified until the previously defines data retention period expires. Storage targets are perfect assets for compliance teams by helping your organization meet strict record-keeping requirements and eases the way your teams can perform fraud analysis and e-discovery. Verint Verba strengthens your archiving capabilities through fine-grained functionalities:
- Automated Data Retention Policies – Users can directly define automatic data retention policies for any conversation. Upon transferring a recording to a compliance store, the system will apply either the individually defined or the globally configured retention period for the compliance store
- Storage Audit – All storage actions (archive, delete, move, upload, increase period, export, legal hold) are now archived individually in the audit log of the conversation
- Storage Monitoring – Users can monitor the ongoing or finished tasks via the web interface
Delivering best-in-class technology
to store your interactions
ENSURE YOUR DATA IS IN SAFE HANDS
AVOID NON-COMPLIANCE FINES
Verint Verba seamlessly integrates with a set of third-party WORM storage targets designed to support large, growing repositories of fixed content data. WORM (Write Once Read Many) describes a data storage device in which information, once written, cannot be modified. This protection ensures that the data will not be tampered with once it is written to the device.
The Verint Verba platform can store calls on multiple storage targets as required providing us with the ability to geographically route recorded conversations (media files). This helps our clients comply with legal requirements in global deployments, where users are located in different locations but need to be recorded by one global Verint Verba deployment.
Delivering the widest set of external storage integrations
EMC Isilon SmartLock
External Verint Verba Media Repository
Hitachi Content Platform
IBM Tivoli Storage Manager
Media Repository Local Disk
Office 365 - Exchange Web Services API
Archive all your communications in Smarsh
Smarsh and Verint Verba
Through our partnership with Smarsh, a cloud-based compliance archive provider, you can record and store all your communications in a single, cloud-based platform (including email, social media, chats, phone calls and more). The integration with Smarsh enhances Verint Verba’s offering and provides a smart interface with rich capabilities:
- Search-ready content – quick, granular and unified search across all archived communications
- Electronic discovery and Cases – powerful cost and time-saving functionality to search and produce data to detect compliance threats in conversations
- Policies and Review – automated classification and policy enforcement with efficient, intuitive reviews
- Admin and Reporting – roles-based user/group management, security settings and customizable reporting suite, from queue specific e-discovery
Manage risk and compliance with Verint Verba
In order to maintain compliance with the numerous legal and internal requirements, Verint Verba presents the most complete collaboration compliance solution that can effectively regulate, capture, archive and manage your most critical conversations across leading unified communications environments including Cisco UC and Skype for Business. Scalable, reliable and absolutely secure, Verint Verba will help you better manage risk and liability, confidently meet strict compliance demands and drive significant improvements in quality assurance.
Silent and full-time recording of your UC without any user interaction
Complete and secure repository with conversation details and media
Fine-grained access control that can enforce any internal security policies
Storage integrations for efficient record-keeping and rapid e-discovery
No-touch, automated data retention policies for future-proof media archiving
Comprehensive audit traces of all activities in the recording system