Collaboration Compliance

Verint Verba Collaboration Compliance brings you the ability to capture your omni-channel interactions, fulfill record-keeping requirements, protect information privacy, perform rapid compliance analysis and effectively manage the risk associated with every interaction. Comply with industry regulations and meet your internal standards with the comprehensive feature set of the Verint Verba platform to avoid costly fines and ensure business integrity.

Meet All Your Compliance Requirements

No matter what your industry, ensuring compliance for your business and customer communications can be a daunting challenge: your organization is pressed to meet strict record-keeping requirements, perform ad-hoc data analysis, monitor interactions or enforce policies. Verint Verba presents an uncompromising collaboration compliance solution to help you adhere to the numerous legal and internal requirements.

Why Recording Matters for Regulatory Compliance

Organizations across regulated industries that regularly communicate with customers, clients and partners, are subject to strict regulations such as MiFID II, Dodd-Frank, GDPR, and more. Many businesses are legally required to monitor, capture, store and enforce policies across internal and external communications to manage risk and liability. Those not meeting the tightening demands, risk costly fines, penalties, reputational damage and a potential loss of business opportunities.

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Compliance recording

Capture Everything, Whatever the Platform

Today, no business can afford to record only certain channels of their real-time communications. Over the years Verint Verba has developed a full set of features that allows customers to record nearly all communication modalities and media sources, from desktop and mobile endpoints to trader turrets and dealerboards.

Omnichannel Compliance Recording

Verint Verba supports network-side compliance recording across leading Unified Communications, collaboration, IP telephony, mobile, trading turret and contact center platforms, such as Cisco UC, Skype for Business, Avaya, IPC and more.

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Collaboration Recording for All Modalities

Record not only voice calls, but also IM, video, desktop screens, app/screen sharing, whiteboarding, file transfer, Q&A and polls. This ever-increasing list helps you rest assured that you capture all business-critical communications.

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Trader Voice Recording

Verint Verba provides a complete trading communications recording solution, that captures every transaction across trading turrets and dealer boards. Ensure full integrity and accountability for your business for your front and back-office

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Mobile Voice and SMS Recording

Through its technology integrations, Verint Verba allows you to bring your mobile call recordings into your internal IT infrastructure and record mobile voice and SMS from public mobile networks and collaboration apps.

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Control Your Unified Communications Proactively

Collaboration compliance should not stop with active and reactive measures. It has to start before an event takes place by implementing policies upfront to prevent compliance issues from ever happening. The Verint Verba Ethical Wall solution allows you to start proactively enforcing communication and content policies at your organization. Start acting instead of just reacting.

Enforce communication and content policies with the Ethical Wall to prevent compliance failures before they occur

Presence Control

Control the visibility of your users with our presence control feature. Verint Verba gives you the power to restrict presence and contact list information and prevent your key personnel from receiving unsolicited communications.

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Session Blocking

Avoid conflicts of interest, enforce workplace policies by allowing or blocking communication between users or user groups within your organization. Virtual boundaries will help you stay fully compliant.

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Content Filtering

Prevent data leakage, filter profanity and protect sensitive business data with our robust instant message content filtering feature. Block, redact or report any IM content based on your business requirements.

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Disclaimers

Ensure that your communications adhere to legal requirements, industry standards or corporate policies by applying disclaimers and notifications in instant messaging globally or on demand. Act upfront to avoid penalties and limit liability.

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Preserve What Matters

Verint Verba provides a sophisticated archival policy framework allowing companies to define rules for data retention, validation, access and secure storage. Safeguard your interactions and rest assured that your data is in safe hands.

Digital Signatures & End-to-end Encryption

Prevent your recordings from being tampered with. Both media and file based metadata can be digitally signed and encrypted to ensure full data integrity and to help you avoid non-compliance fines and data breaches.

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Data Retention Policies

Use a sophisticated storage policy framework allowing your administrators to define rules for data retention and control the recorded data lifecycle in the system.

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Storage Integrations

Compliance stores guarantee that archived files cannot be deleted and modified until a set data retention period expires. Verint Verba supports the largest set of 3rd party storage integrations in the industry.

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Role-based Access Control

Our role-based access control mechanism enables flexible adaptation to your organization’s security and business needs. Configurable password policies, Four-eyes principle support and full audit trail ensure authorized access to information.

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Uncover value from any conversation

Being able to capture business intelligence from a vast amount of recorded interactions with speed gives your business unmatched strategic advantage. Detect communications irregularities or run a compliance investigation and let your recordings transform into business level insights.

Phonetic Search

Uncover vital business information hidden in your communications. Detect key words or phrases in voice or video recordings to accelerate your compliance investigation regardless of the number of conversations.

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Speech Transcription

Available in multiple languages, the voice transcription engine gives you the ability to convert your audio and video communications into written text. Improve the accuracy of your searches and gain new insights through advanced text analytics.

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Automatic Labeling

Work proactively by automating the detection of recurring compliance issues. Automated labeling allows you to set up and maintain labeling rules based on Conversation Details and Speech Phrase Hits.

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Voice Quality Check

Improve the quality of the conversations. Detecting voice quality issues, long periods of silence or people talking over each other enables you to uncover network bottlenecks and processing anomalies.

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Take an agile approach to advanced compliance

Take your Unified Communications compliance to the next level. Employ our built-in advanced compliance mechanisms to streamline, accelerate and secure the way your team collaborates on cases, runs compliance analysis and performs e-discovery.

Approval Workflows

Approval Workflows provide traceability and agility with flexible approval processes. Easily manage access control changes in the system requested by users with support for multiple authorization steps.

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Legal Hold

Our advanced legal hold management capabilities help to ensure all relevant recordings are preserved. Apply smart labeling rules to prevent any user from tampering with or delete data without court authorization.

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Conversation Export

Speed up the production of comprehensive and audited data sets and e-discovery packages. Verint Verba helps your teams easily export recorded conversations for rapid forensic analysis and enhanced compliance investigations.

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CDR Reconciliation

Want to make sure your recording solution is working properly? Miss no recordings to stay compliant. CDR Reconciliation helps to assure that all recordable conversations have been captured correctly.

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