In financial services, the reliable recording of trade-related communications is not optional but a fundamental requirement to meet strict record-keeping, monitoring and reporting rules under evolving financial regulations, including MAR, MiFID II, Dodd-Frank, SEA, and other industry standards, government policies and codes of conduct. To keep pace with today’s increasing regulatory demands and the growing appetite for digitalization, compliance recording must seamlessly work with different channels, communication modes, and complex IT infrastructures.
Capture all your regulated interactions across leading communication and collaboration environments, such as Microsoft, Cisco, BT, IPC, Avaya and more. Our proven compliance recording technology enables your business to use unified and centrally managed recording for all critical communication streams involved in financial services and trading—chat, voice, SMS, video, screen, and content sharing—at the trader's desk, via mobile or the endpoints used by your back-office staff.
Capturing All Regulated Communications In An Increasingly Digital Workplace
Verint’s robust and scalable communication capture and call recording solution was designed and is being developed to help you address these changing needs. It is compatible with leading trader voice, unified communications, PBX telephony, mobile, and collaboration platforms solutions to seamlessly adapt to your existing communication environment.
Our versatile compliance recording technology foundation enables key business applications such as legal compliance management, records retention, risk mitigation, and communications monitoring while providing the means to help compliance teams provide proof of evidence to the regulator, resolve disputes and limit liability.
No matter if your team is using trading turrets and desk phones or is seeking to adopt the latest messaging and collaboration endpoints. Verint’s proven recording technology can help your business enable and sustain compliant voice and electronic communications.
Capture multiple communication modes with a unified solution to be able to preserve, monitor and retrieve all regulated interactions no matter the channel used, from voice and IM to SMS and video conferencing.
Verint integrates seamlessly with your communications and IT environment by interoperating with leading communication and collaboration platforms, storage targets, data center infrastructure, and session border controllers.
VERSATILE COMMS RECORDING
Record your staff at all times or on-demand, leverage network-side capture methods, such as dial-in, passive or proxy-based recording, for inbound, outbound, federated, PSTN, conference and mobile call scenarios.
SERVICE PROVIDER VERSION
Designed for VoIP service providers, Verint offers multiple virtual environments on a single platform to provide recording as a hosted service for multiple tenants that are fully secured, with independent configuration.
REDUNDANCY & HIGH AVAILABILITY
Verint provides recording redundancy, high availability and assurance options ensuring that all conversations get into the recorded database and that the recording service is up and running to avoid breaches in compliance.
SCALABLE DEPLOYMENT OPTIONS
Verint provides enhanced scalability to help you remain compliant as your business evolves. Select the deployment option that best suits your technical and compliance requirements while enabling cost-effectiveness.
Choose the Platform or Modality You Need to Record
Supported Endpoints & Platforms
No matter the size of your business or the volume of interactions to be captured, Verint provides seamless functionality and innovative features to help you reduce maintenance costs, simplify administration, and integrate compliance recording into your wider compliance ecosystem. Proven by over 400 successful deployments, our recording solution interoperates with a myriad of communication channels used by the financial community.
Unified Communications & Collaboration
Don’t let compliance concerns prevent you from successfully adopting the latest unified communications, messaging, and collaboration tools. Verint offers a holistic compliance recording solution for the most commonly used collaboration channels and endpoints in financial services and trading environments. Benefit from centralized, automated capture for any nominated user or group in your organization across various interaction scenarios.
Centrally record inbound and outbound voice and SMS from your employees’ mobile devices through the public mobile network. By integrating with global cellular networks, Verint allows you to bring mobile call recording into your internal IT infrastructure and ensure seamless trading by enabling your team to use cell phones for day-to-day operations.
Trader Voice Platforms
Capture and preserve voice trading from leading turrets system used on your organization’s trading floor. Verint provides a complete trader voice recording solution for banks and investment firms to capture, archive, monitor, verify and retrieve any transaction recorded from physical dealerboards, hybrid turret phones or next-gen soft-turrets, from IPC, BT, Cloud9 and Speakerbus.
Telephony & Collaboration Endpoints
Leverage reliable recording to record and preserve voice calls via PBX, IP phones, telepresence, contact center platforms and video conference room systems. Verint offers robust communication capture technology for enterprise voice and telephony networks. Businesses can lean on scalable and reliable IP call recording for desk phones and softphones that is easy and cost-efficient to deploy, maintain and scale.
Session Border Controllers
Record voice calls and media streams routed via Session Border Controllers (SBC) and other telephony endpoints that support SIP protocol. Our platform adds value to your SBC deployment with proven, purpose-built collaboration recording technology. It can empower service provider environments with proven data capture, redundancy and high availability options, centralized provisioning, and multi-tenant architecture.
Captured Communication Modes
Record not only voice calls, but all forms of communication and digital collaboration that may be involved in the trade lifecycle or should be preserved and monitored due to its sensitive nature. This can also include instant messaging, persistent chat, SMS, video conferencing, screen activities and various types of content sharing, such as file transfers or whiteboarding. This ever-increasing list ensures your ability to centrally capture all regulated interactions by using a single, trusted solution.
Communication Modes & Modalities
Leverage a unified platform to record, preserve and retrieve a wide range of communication and collaboration modalities. Verint enables communication compliance across all these channels to augment the value and functionality of your existing infrastructure.