Compliance Recording

Versatile Compliance Recording for Your Critical Communications Environment

New compliance recording and record-keeping rules under strict regulatory regimes apply to many industries, especially in financial services. Compliance recording matters and impacts your bottom line. Verint Verba’s cross-platform compatibility with leading Unified Communications, IP telephony, trading turret, mobile, and contact center solutions means that the system will integrate seamlessly into your current communications environment. No matter if your team is using new collaboration platforms, messaging apps, trader turrets or cell phones, Verint Verba can enable compliant communications to secure your existing investment.

Offering flexible recording scenarios and various recording methods, Verint Verba provides everything your business needs to meet compliance recording and records retention objectives. We bring your business rich capabilities through Verint Verba’s proven service provider, multi-tenant capabilities and its support for complex recording scenarios. Whether you’re a small business or a multi-site enterprise, Verint Verba offers a reliable recording system that is packed with flexible, innovative tools to manage and control all your recording needs.

Cisco Collaboration

Verint Verba offers a complete, Cisco compatible compliance recording and communication compliance solution for Cisco UC and Collaboration, IP telephony and video conference room endpoints. Our solution provides centralized, automated capture for any nominated user in your organization while offering a variety of recording modes and supporting various conversation scenarios.

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Microsoft Skype for Business

With Verint Verba, you can add enterprise-level recording capabilities for Microsoft Skype for Business (formerly Lync) to capture all communication modes related to a Skype for Business meeting or conference, such as voice, IM, video, desktop screen, screen and application share and content share. Our versatile recording technology does not require any additional client software installed on user PCs or devices. Verint Verba supports on-demand and always-on recording options for internal, inbound and outbound conversations are all supported on desktop, mobile, and any other Skype for Business compatible device.

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Avaya Aura Unified Communications

Our Avaya recording solution supports back-office operations and contact centers around the world. As an Avaya DevConnect Partner, Verint Verba is integrated with Avaya Aura Unified Communications platform, delivering centralized and passive recording even in multi-site environments. This leads to reliable interaction recording and provides detailed and precise conversation records for compliance and quality tracking purposes.

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BroadSoft BroadWorks

Verint Verba provides leading, SIPREC compatible compliance recording technology for VoIP service providers, financial back-office operations and contact centers who use BroadSoft’s PBX and UC application, Broadsoft Broadworks. Service providers can lean on and offer scalable IP conversation recording services to their customers with a lower total cost of ownership. Enable your business to record voice calls and video conferences, enrich conversation metadata, notify users of the fact of recording, use enhanced multi-tenancy options, and more.

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Oracle Acme Packet

Our platform adds value to your Oracle Acme Packet SBC deployment with proven, compliance-tested collaboration recording foundation. Verint Verba seamlessly supports Acme Packet, one of the leading Session Border Controllers (SBCs) in service provider environments, delivering reliable voice and video recording for our clients. Leverage redundancy options and recorder load-balancing for high availability, centralized user/extension provisioning, and multi-tenant architecture.

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Trading Turrets

Strict regulatory regimes demand investment firms to securely record and retain their trade-related voice communications. Verint Verba provides a complete trader voice recording solution for brokerage, trading rooms and investment firms to capture, archive, monitor, verify and retrieve any transaction across leading trading turret and dealer board environments, such as IPC, IP Trade, Cloud9 and Speakerbus. You can easily record interactions from any stage of the trade lifecycle to meet record-keeping, auditing and monitoring requirements while providing complete records for quality assurance and trade reconstruction purposes.

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Public Mobile Networks

Financial Services firms are subject to tightening regulatory demands around record-keeping and reporting covering all electronic communications that are related to financial transactions. Mobile phones are no exception. Through strong technology partnerships with Centile, Truphone, Singtel, Tango Networks, Tango Luxembourg and more, Verint Verba allows you to bring your mobile call recordings into your internal IT infrastructure and securely record mobile communications. Our solution seamlessly integrates with public mobile networks and enterprise collaboration platforms to capture and archive all incoming and outgoing voice calls and SMS.

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Contact Center Platforms

Verint Verba provides comprehensive integrations with leading contact center solutions aiming at capturing your customer interactions across various channels for risk management and compliance purposes. Our platform offers reliable compliance recording for audio, video and agent desktop screens while providing additional meta information about each interaction.

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SERVICE PROVIDER VERSION

Designed for VoIP service providers, Verint Verba offers multiple virtual environments on a single platform that are fully secured, with independent configuration.

RECORDING REDUNDANCY

Verint Verba provides redundancy options for various modalities ensuring that all conversations get into the recorded database to avoid costly disruptions and ensure high availability of your recordings.

SCALABLE DEPLOYMENT OPTIONS

Built on a robust recording platform, Verint Verba offers centralized or multi-site recording. Share your recording resources easily and securely among multiple sites to maximize cost-effectiveness.

MULTI-MODALITY

Capture any modality including voice, video, IM, desktop screens, screen and application sharing, whiteboarding, file transfer, polls and Q&A, for a truly unified recording experience.

CROSS-PLATFORM COMPATIBILITY

Verint Verba integrates seamlessly into your current communications environment to deliver additional functionality and significant value to your existing UC investment.

FLEXIBLE RECORDING SCENARIOS

Featuring always-on, selective and on-demand recording modes and supporting multiple methods, such as dial-in recording, passive or proxy-based recording.

Apply Compliance Recording and Beyond

In order comply with numerous regulatory and internal requirements, Verint Verba presents a complete collaboration compliance framework helping you effectively control, capture, archive and monitor your most critical conversations across leading unified communications solutions, including Cisco UC and Skype for Business. Scalable, reliable and absolutely secure, Verint Verba will help you better manage risk and liability while confidently meeting strict compliance demands.

 Silent and full-time recording of your UC without any user interaction
 Complete and secure repository with conversation details and media
 Fine-grained access control that can enforce any internal security policies
 Storage integrations for efficient record-keeping and rapid e-discovery
 No-touch, automated data retention policies for future-proof media archiving
 Comprehensive audit trails of all activities in the recording system