Financial institutions, healthcare organizations, government agencies and other businesses that regularly communicate with customers, clients and partners, must be aware of the risk associated with every interaction. Many businesses are legally required to record, monitor and store these communications as a means of managing risk, protecting data and limiting liability.
6 Reasons to Use Verint Verba for Collaboration Compliance
Monitoring the high volume of interactions that take place on a daily basis across multiple channels is definitely a challenge for businesses. In order to maintain compliance with the numerous legal and internal requirements, Verint Verba presents an end-to-end collaboration compliance solution that can effectively regulate, capture, archive and manage your most critical conversations.
Meet all your compliance requirements
Verint Verba’s compliance recording technology brings you the ability to fulfill record-keeping requirements, protect information privacy, perform rapid fraud analysis and effectively manage the risk associated with every interaction. And by doing so, we help you comply with multiple regulations in force, such as Dodd-Frank, HIPAA, MiFID II, PCI-DSS and more.
Capture everything, whatever the platform
We don’t stop at simple call recording. Whether it’s voice, video, IM, desktop screen or content sharing, Verint Verba offers the most complete collaboration compliance recording solution to help you capture all communication modalities across leading unified communications environments including Cisco UC and Skype for Business. All of this and more, with a unified platform.
Control your unified communications in real time
Stop firefighting. Our integrated Ethical Wall solution converges real-time, proactive policy enforcement into your compliance efforts through presence control, session blocking, legal disclaimers and content filtering. Combined with recording, you get a complete collaboration compliance framework that is cost-effective and tailored to your business needs.
Keep calm and preserve what matters
Looking for a proven and reliable architecture to archive and store your business-critical interactions? Look no further. End-to-end data encryption, full audit logs, role-based access control, automated data retention and multiple compliance storage integrations allow your business to rest assured your recordings are fully protected and securely stored at all times.
Uncover your data for in-depth analysis
Verint Verba offers rapid, scalable phonetic search, speech transcription and automatic labeling to provide insights into massive amounts of structured and unstructured data. Supported by the agility of speech analytics, our platform speeds up your compliance investigation, allows to detect emerging trends and turns your recorded communications into business intelligence.
Take an agile approach to advanced compliance
Now is the time to embrace new ways to meet your advanced compliance needs. Apply multi-level approval workflows to regulate access to your recordings across your organization while redefining the way your legal team collaborates on compliance cases. Automated compliance checks, legal hold management and other advanced features will help you stay fully compliant.