Cisco Call Recording & Collaboration Capture

As organizations everywhere are seeking stronger employee engagement and more productive teamwork, unified communications and agile collaboration powered by Cisco helps them work smarter. However, in strictly regulated industries such as financial services and trading, firms need to strike a balance between business agility and regulatory compliance. Compliance recording from Verint can help your businesses capture, retain, and fully control voice and electronic communications via Cisco for record-keeping, trade surveillance and regulatory reporting purposes.

Trader Voice Recording for Financial and Trade Compliance

Reliable and Secure Compliance Recording for Cisco

Verint offers a comprehensive Cisco call recording and collaboration capture solution that works seamlessly with a wide range of offerings within the Cisco Collaboration universe: enterprise IP telephony, voice and unified messaging, telepresence, conferencing and collaboration, enterprise mobility, session border controller (SBC), and contact center solutions.

Our platform provides centralized recording for any nominated user in your organization while supporting a variety of recording modes, flexible architectures and various conversation scenarios based on your business requirements. Verint has a rich background in enabling compliance for Cisco Collaboration environments and an ongoing co-engineering and collaboration with Cisco underpinned by hundreds of successful deployments, satisfied customers and a global partner framework.

Managing Risk for Cisco Collaboration

With Verint, you can easily add enterprise-grade recording capabilities for Cisco Collaboration and UC platforms and endpoints to record, archive, retrieve, search, and monitor all communication modes used by your workforce, such as voice, instant messaging, video, desktop screen, and file transfer. By doing so, your organization can more confidently comply with rules and policies for records retention, data governance and communications surveillance.

Our solution offers robust recording technology for an increasing number of endpoints including Cisco Jabber, Cisco Webex Teams (formerly Cisco Spark), Cisco IP phones, Cisco conference room devices, and Cisco mobile endpoints while integrating with Cisco Unified Communications Manager (UCM), Cisco Unified Border Element (CUBE), Cisco UCCX and UCCE, Cisco Voice Gateway, among other platforms.

Cisco Collaboration Recording

Reap the Benefits of Unified Communications Without Compromising on Compliance

Centralized Cisco Call Recording

Add tamper-resistant, reliable, enterprise-ready compliance recording to your Cisco Collaboration environment

Record All Communication Modes

Capture voice, chat, video, screen activities, and file sharing from across Cisco collaboration platforms.

Robust Data Retention and Data Management

Securely archive, retrieve, and control recorded interactions - and erase them when further retention is no longer required.

Enable Complete Call Recording Compliance

Automatically monitor the functionality and performance of the recorder estate and validate the quality of the recorded data.

Powerful Transcription and Analytics

Search, transcribe, categorize and analyze interactions for rapid insights and trade reconstruction.

Improved Oversight and Efficiency

Automate compliance processes, streamline investigation, and use intuitive dashboards for greater agility.

Case Study

Saudi Arabian Bank Reduces Costs and Strengthens Compliance with Verint

A Saudi Bank records over 7,300 voice and chat interactions per day from Cisco UC and trader voice systems. Using Verint, their organization facilitated compliance with Saudi Arabian anti-money laundering laws while reducing hardware footprint, maintenance efforts, and operating costs.

Learn More

Leverage Certified Cisco Call Recording

Verint has a long established partnership with Cisco: it is part of the Cisco Developer Network and the Cisco Preferred Solutions Partner network which provides a sound foundation for Cisco customers seeking for a reliable compliance foundation. Besides, it supports with Cisco Unified Computing System (UCS) platforms.

It fully supports Cisco Unified Communications Manager and has obtained the Cisco Compatible interoperability certification for over 15 years – a testament of the ability of the solution to meet the most complex scenarios from installation, through configuration, to call handling, performance and high volume recording. For this reason, our customers can rest assured to protect their UC investment and leverage the full functionality of their Cisco platform without compromising on regulatory adherence.

Secure

Increased data security through powerful encryption, digital signatures, access control and authorization workflows.

Versatile

Centralized capture of internal, external, PSTN, mobile, and federated call scenarios.

Scalable

Scalable technology for single, multi-site, regional and global deployments

Cloud-ready

Can be deployed on premises, as cloud-based multi-tenant or virtual service provider solution

Comprehensive

Network-based, proxy-based, dual-stream, and dial-in recording, along with voice announcements.

Redundant

Offering recording redundancy and high availability options to ensure seamless recording.

Capture Your Cisco Collaboration Endpoints and Platforms

CISCO JABBER

CISCO WEBEX TEAMS

CISCO IP TELEPHONY

CISCO CUBE

CISCO BROADSOFT

CISCO ROOM SYSTEMS

CISCO UCCE

CISCO UCCX

CISCO MEDIASENSE

You May Be Also Interested In

Trends and thoughts