Call Recording Assurance

Compliance requirements mandate that financial services organizations regularly monitor communications recording procedures to ensure their recording systems and infrastructure are fully operational. Verint can help your business ensure that all recordings are available in the event of an audit or inquiry from regulators by providing the technology to automatically monitor that you have captured all regulated interactions — and notify regulatory bodies in case of a failure to comply with demands effectively.

Build Compliance On Sound Foundations

Call Recording Assurance

Verint provides the technology foundation to help your business address this challenge. Our call recording assurance solution can help financial services and trading organizations verify that all communications are captured appropriately within their environment in line with relevant regulatory obligations under MiFID II, FCA, Dodd-Frank, SEA, and more.

It compares every live call entering and leaving a voice environment to make sure that conversations are successfully recorded on the environment and are policy-compliant, while reporting anomalies in near real-time. By doing so, it offers a reliable way to verify the state and the quality of captured data, helping compliance and IT teams save time and resources detecting irregularities associated with the recording system.

Automate Media Monitoring

No matter the size of your business and the number of sites you need to record, you can use these solutions to perform regular or ad-hoc checks against your recording infrastructure. Using easily customizable dashboards, you can quickly visualize recording assurance-related trends, events, and alerts in the system. Better still, you can verify the status of the recorder, drill down into voice quality and recording issues, and check the number of conversations that recorded incorrectly or failed to record.

Available for UC, trader voice and enterprise voice platforms, Verint’s media monitoring and call recording assurance solution can import communications records from the CDR (Call Detail Records) database, compare them with actual recordings, and automatically report potential anomalies to authorized users. The solution can facilitate proper system configuration by checking the recorded media and associated metadata to help prevent unwanted loss of recorded interactions. It can also alert you if any conversation records are lost, so you can investigate and take action right away.

Don’t Compromise on Compliance

Automate Compliance Monitoring

Save time and costs associated with assurance efforts by building automation into recorded media validation.

Comply with Regulatory Requirements

Comply with regulations such as MiFID II and the Dodd-Frank Act by making sure that all regulated interactions are properly recorded in the system.

Build Efficiency into Media Monitoring

Build efficiency in detecting service issues and processing anomalies to be able to act upon them in a timely manner.

Powerful CDR Reconciliation

Reduce the operational efforts of detecting and solving misconfigurations via regular CDR matching and reporting.

Leverage the Power of Automation

Streamline the effort of monitoring your recording system to free up your engineers so that they can focus on more complex tasks.

Improved Oversight and Evidencing

Benefit from full audit trails of recording assurance events, actions and alerts providing a database of all activities in the system.

Miss No Recording to Stay Compliant

Using this solution, your business can significantly reduce the operational effort and cost of monitoring recording procedures and detecting misconfigurations by:

  • Automatically matching the original CDRs with the recording database records and flagging records when a conversation cannot be found in the system.
  • Comparing the length of the conversation to that of the recorded media file to show differences.
  • Importing and flagging incomplete conversations, such as unanswered, non-established calls.
  • Verifying recorded extensions, addresses, and numbers configured in the system.
  • Providing actionable intelligence with system alerts and customizable dashboards, in case of lost or incorrect conversations.
  • Highlighting non-recorded calls and those containing media-processing errors.

Intelligent Technology for Operational Assurance

Secure

Increased data security through powerful encryption, digital signatures, access control, audit logs and secure workflows.

Agile

Agile and comprehensive compliance solution framework to ease investigations and case management.

Scalable

Scalable technology for single, multi-site, regional and global deployments

Cloud-ready

Can be deployed on premises, as cloud-based multi-tenant or virtual service provider solution

Automated

Automated policy enforcement, records categorization, case management and compliance workflows.

Resilient

Offering recording redundancy, resilience and high availability options to ensure frictionless recording.

You May Be Also Interested In

Would you like to know more?

Get in touch with an expert.