Verint Verba Sense

Where Everything Starts to Make Sense

The cutting-edge search and analysis capabilities of Verint Verba Sense provides an efficient, scalable and secure solution with an easy-to-use web interface, built on the top of Verint Verba platform. Leveraging advanced analytics, your recordings start to make sense as you convert data from audio and video recordings into measurable business intelligence. You can improve and level up your compliance and quality assurance based on facts provided by a trusted product.

Uncover intelligence from your recordings

For far-reaching insight into trades, client relationships and financial market activities – look no further than your enterprise communications. These sources of data undoubtedly represent the largest untapped assets of your business and supply the vital insights that can help your organization improve trading integrity, foster best execution and reduce the risk associated with every interaction while building transparency around your operations. Your communication and collaboration provide the means for frictionless compliance with industry standards and regulatory requirements (like MiFID II, Dodd-Frank, and more).

Verint Verba Sense unlocks this powerful technology by combining phonetic speech search and speech-to-text capabilities to help you make the best use of your recordings. This component of the Verint Verba enterprise compliance universe was designed for maximum speed, accuracy, and efficiency. Unlock essential analytics capabilities for your business to easily analyze your communications, no matter what the channel you aim to capture. Read our blog for more insights on Verint Verba Sense.

SPOT ESSENTIAL BUSINESS INFORMATION

No matter what the size and complexity of your business: we have the solution you are looking for. Access and analyze the content of your live and archived audio and video recordings and transcriptions quickly and efficiently to uncover valuable insights and turn them into strategic business intelligence.

SPEED UP YOUR COMPLIANCE INVESTIGATION

Verint Verba provides the technology to mitigate risk and avoid costly fines by ensuring regulatory adherence. Ease the way your compliance team performs compliance analysis with advanced search functionalities, sophisticated playback controls, auto suggestions and real-time alerts.

IMPROVE YOUR CONTACT CENTER PERFORMANCE

Gain the vital insights that can help boost first contact resolution rates, increase sales, improve your customer service and ensure future-proof compliance at your contact center. Verint Verba Sense provides the means to reach beyond the limits of your quality assurance efforts.

Discover your options

Phonetic Search

The Phonetic Search licensing option provides you with the transformational technology to access, review and analyze the content of your live and historical recordings. Users can apply high-performance, ad-hoc phrase search on all the recordings while spotting issues or topics on the go with real-time alerts.

Speech Transcription

By using the Speech Transcription option, your business will discover a new world of advanced analytics. You can easily take your audio recordings and generate a full transcript, detect topics and see the context in search results in a second. Embrace deep learning and innovative speech recognition capabilities to ensure high accuracy and efficiency across 17+ languages and help your analysts and supervisors improve the way they work.

Speech Analytics

Delivered for those who are looking for an end-to-end solution, Verint Verba presents the Speech Analytics licensing plan combining the advantages of both phonetic search and speech transcription. Retrieve and analyze audio recordings, generate transcripts for speed and efficiency to boost your compliance and quality management efforts.

Choose your plan

Phonetic Search

For searching in voice-based conversations

Phonetic Speech Search
Phrase auto search
Phrase suggestion
Phrase markers
 Managing unclear utterances
Entity name management

Speech Transcription

For transforming your audio into text

Speech Transcription
Text analysis for topic detection
 Context detection
 Multiple language support

Speech Analytics

Featuring hybrid speech analytics

Phonetic Speech Search
Phrase auto search
Phrase suggestion
Phrase markers
 Managing unclear utterances
Entity name management
Speech Transcription
Text analysis for topic detection
 Context detection
 Multiple language support

Dig deeper in the features

PHONETIC SEARCH
SPEECH TRANSCRIPTION