Verint Verba Capture

Redefining Call Recording for Your Critical Communications Channels

Verint Verba Capture brings you the platform to record a wide set of communication modalities across leading Unified Communications and Collaboration environments, such as Skype for Business, Cisco UC, Avaya, Broadsoft, IPC and more. This product offers scalable call recording for nearly all communication modes—text, voice, video, desktop screen, content and screen share—across desktop, mobile, trader turrets, analog or video conference endpoints.

Meet Your Compliance Requirements with Call Recording

Record not only voice calls, but all communication sources including IM, video, desktop screens, application and content sharing, whiteboarding, Q&A and polls. This ever-increasing list ensures your ability to capture your business-critical communications with a single unified platform. No matter the complexity of your communications infrastructure, Verint Verba Capture offers a reliable call recording system that is packed with flexible, innovative tools to define and manage your current and future recording needs.

Regardless of the channel or the device, the module provides everything your business needs to capture, evaluate, analyze and meet compliance and risk management objectives. And since Verint Verba Capture is cross-platform compatible with leading UC and contact center vendors—such as Avaya, Broadsoft, Cisco and Microsoft—it will add significant value and functionality to your existing UC deployment. Read our blog for more insights on Verint Verba Capture.

MULTI-MODALITY

Capture any modality including voice, video, IM, desktop screens, content and application sharing, whiteboarding, polls and Q&A, for a truly unified recording experience.

CROSS-PLATFORM COMPATIBILITY

Verint Verba seamlessly integrates with your current communications channels to deliver additional functionality and significant value to your existing UC investment.

FLEXIBLE RECORDING SCENARIOS

Featuring always-on, selective and on-demand call recording modes and supporting multiple methods, such as dial-in recording, passive recording and RTP forking.

SERVICE PROVIDER VERSION

Verint Verba offers VoIP service providers and contact centers multiple virtual environments on a single platform that are fully secured, with independent configuration.

RECORDING REDUNDANCY

Verint Verba provides redundancy options for various modalities ensuring that all conversations get into the recorded database to avoid costly disruptions and ensure high availability of your recordings.

CUSTOMIZABLE DEPLOYMENT OPTIONS

Built on a robust call recording platform, Verint Verba offers centralized or multi-site recording. Share your recording resources easily and securely among multiple tenants to maximize cost-effectiveness.

Discover your options

Text

The Text plan of Verint Verba Capture is the ideal choice for those seeking an essential tool for effortless instant message recording for their organization. Capture your instant messaging for archiving to meet strict compliance demands and improve service quality.

Voice

On top of text capturing, our Voice plan presents a comprehensive set of voice call recording capabilities supporting desk phones, softphones and mobile softphones. Record your voice communications for record-keeping, monitoring and speech analysis purposes.

Collaboration

The Collaboration plan provides enterprise-wide recording of voice, desktop screen, content and instant messaging for your organization, delivering a complete recording suite for your UC platform. Capture all your collaboration flows via Jabber, Skype for Business and telepresence.

Trader

Record your phone transactions to meet regulations, such as MiFID II, and to avoid unnecessary litigation. The Trader plan provides a complete trading floor and turret recording solution, that works perfectly with your enterprise IP telephony system.

Select the modalities you need to capture

Text

Record instant messaging across your teams

 Instant Messaging

Voice

Record a variety of voice communications

Desk phone
Softphone
Mobile Softphone

Screen & Content

Record screen and content sharing sessions

Desktop screen
Screen sharing
Application sharing
 File sharing
Whiteboard
Polls

Collaboration

Record unified collaboration sessions

Instant messaging
Desk phone
Softphone
Mobile Softphone
Desktop screen
Screen sharing
Application sharing
 File sharing
 Whiteboard
 Polls

Public Mobile

Capture all conversations via mobile phones

Mobile Voicce
Mobile Messaging

Video

Record desktop video and video conferences

Desktop Video
Room Systems

Trader

Capture all trader communications

 Trader voice
 Trader messaging

Dig deeper in our features

OMNICHANNEL COMPLIANCE RECORDING
COLLABORATION RECORDING FOR ALL MODALITIES
MOBILE VOICE AND SMS RECORDING
TRADING TURRET RECORDING