Record not only voice calls, but all communication sources including IM, video, desktop screens, application and content sharing, whiteboarding, Q&A and polls. This ever-increasing list ensures your ability to capture your business-critical communications with a single unified platform. No matter the complexity of your communications infrastructure, Verint Verba Capture offers a reliable call recording system that is packed with flexible, innovative tools to define and manage your current and future recording needs.
Capture – Omnichannel Communication Capture
Redefining Call Recording for Your Critical Communications Channels
Verint Verba Capture brings you the platform to record a wide set of communication modalities across leading Unified Communications and Collaboration environments, such as Skype for Business, Cisco UC, Avaya, Broadsoft, IPC and more. This product offers scalable call recording for nearly all communication modes—text, voice, video, desktop screen, content and screen share—across desktop, mobile, trader turrets, analog or video conference endpoints.
Meet Your Compliance Requirements with Call Recording
Regardless of the channel or the device, the module provides everything your business needs to capture, evaluate, analyze and meet compliance and risk management objectives. And since Verint Verba Capture is cross-platform compatible with leading UC and contact center vendors—such as Avaya, Broadsoft, Cisco and Microsoft—it will add significant value and functionality to your existing UC deployment. Read our blog for more insights on Verint Verba Capture.
MULTI-MODALITY
Capture any modality including voice, video, IM, desktop screens, content and application sharing, whiteboarding, polls and Q&A, for a truly unified recording experience.
CROSS-PLATFORM COMPATIBILITY
Verint Verba seamlessly integrates with your current communications channels to deliver additional functionality and significant value to your existing UC investment.
FLEXIBLE RECORDING SCENARIOS
Featuring always-on, selective and on-demand call recording modes and supporting multiple methods, such as dial-in recording, passive recording and RTP forking.
SERVICE PROVIDER VERSION
Verint Verba offers VoIP service providers and contact centers multiple virtual environments on a single platform that are fully secured, with independent configuration.
RECORDING REDUNDANCY
Verint Verba provides redundancy options for various modalities ensuring that all conversations get into the recorded database to avoid costly disruptions and ensure high availability of your recordings.
CUSTOMIZABLE DEPLOYMENT OPTIONS
Built on a robust call recording platform, Verint Verba offers centralized or multi-site recording. Share your recording resources easily and securely among multiple tenants to maximize cost-effectiveness.
Discover your options
Select the modalities you need to capture
Screen & Content
Record screen and content sharing sessions
Desktop screen
Screen sharing
Application sharing
File sharing
Whiteboard
Polls
Collaboration
Record unified collaboration sessions
Instant messaging
Desk phone
Softphone
Mobile Softphone
Desktop screen
Screen sharing
Application sharing
File sharing
Whiteboard
Polls
