Assure – Media and Voice Monitoring
Build Compliance on Sound Foundations
The use of conversation recording for compliance and quality management purposes has become widespread. But what about the quality? Verint Verba Assure takes the burden off your shoulders. Assure recording quality, verify if all recordable conversations have been recorded properly and eliminate the risks associated with digital voice recorder failure. Don't settle for halfway measures. Build your compliance on sound foundations with Verint Verba Assure.
ENABLE FLAWLESS AND FRICTIONLESS CUSTOMER COMMUNICATIONS
SAVE TIME ON DETECTING AND SOLVING IRREGULARITIES
Assess recording for your peace of mind
From a regulatory perspective, it is critical that no recordings are lost. How to make sure that your recording solution is working properly? Verint Verba Assure has got you covered. This module incorporates Conversation Detail Records (CDR) Reconciliation, a unique feature which imports conversation records from the CDR database and matches them with the Verint Verba recordings. This service makes it possible to locate every conversation — either recorded or not — by comparing Verint Verba and the telephony platform database, and also report potential issues via the Verint Verba reporting framework.
CDR Reconciliation ensures proper system configuration to prevent recorded data loss and warns if any conversation has been lost, making immediate self-checking and corrections possible. In highly regulated industries with strict communication recording and record-keeping requirements, implementing Verint Verba’s reliable and complete CDR Reconciliation solution for recording assurance is a must-have for your organization. Reduce the operational efforts of detecting and solving misconfigurations and rest assured that everything is being recorded properly.
Automate voice quality assurance
Voice Quality Check provides organizations of any size and complexity with a low-cost solution for conducting efficient quality assurance of their recorded audio and video conversations. This component enables businesses to automatically verify audio on all conversations and detect quality issues on the go. Your business can easily check the quality of your voice recordings and identify noise, garbled voice and other artifacts.
The built-in recording assurance tool helps to ensure high-quality recordings by sending notifications, spot network bottlenecks, server issues and processing anomalies, and enable recording analysts to work more efficiently by verifying all your recordings in real time. Quick to detect abnormal pauses in conversations and periods when parties are speaking at the same time, the Voice Quality Check feature helps you identify potential workflow issues to optimize the performance of your contact center agents and improve the service they provide to your customers. Read our blog for more insights on Verint Verba Assure.