Integrated voice, video and IM recording for Microsoft Lync

By March 5, 2013 August 3rd, 2017 No Comments

Microsoft Lync 2013Today we are announcing a breakthrough in recording for Microsoft Lync. The Verba Recording System is the first recording solution that covers voice, video and instant messages.

This creates the ultimate compliance recording environment, where documentation of unified communications happens in the network without any need for user interaction. After deploying Verba, Lync users keep working just as they did before. There are no group conversation setups, no wait times. It just works.

A flexible Lync recording architecture

The solution includes three major components:

  • Verba Media Repository – stores all the collected communication details with media, provides secure web-based access and storage lifecycle management
  • Verba Recording Server – this is essentially a server role that can be installed as a standalone server or even directly on Edge or Mediation servers to capture media
  • Verba Lync Filter – this is our lightweight integration point with the Front End servers, collecting call details and instant messages

In a Verba Lync recording solution, multiple Recording Servers and Filters can be deployed, providing a very flexible recording architecture. Since all components can be installed directly on Microsoft Lync servers, this solution fully supports cloud-based environments.

End-to-end Lync security for recording

All communication in Microsoft Lync is encrypted. This is why we have direct integration with Lync Front Ends. Our Lync Filters collect the signalling which includes session encryption keys. Using those keys, our Recording Servers are able to identify and decrypt Microsoft Lync traffic.

Even though decryption is needed to make sense of the passively recorded traffic, within the recording system no information is written to disk or sent over the network without strong encryption. In this way, our solution follows the enterprise security philosophy of Microsoft Lync.

Lync Voice, video, IM recording

This Verba solution supports audio and video codecs in Microsoft Lync 2013, which provides not only voice, but the complete video call / conference recording experience. Instant messages are also recorded and presented as the end-users have seen them. Moreover if the Verba Desktop Agent is used, the system can record a video of all actions happening on the desktop screen during communication sessions.

Our team tests and verifies recording in complex call flows scenarios with forwards, transfers, conferences. Lync creates different call legs for different steps of these call flows, the Verba system records each of these one by one and can present the conversations from the views of the different participants.