Twisted Pair WAVE

Integration Description

This integration allows shared Twisted Pair and Verint customers to extend their recording system, and add the capability to record radio communications in their command and control centers.The Verint platform can identify a caller and a called party, whereas the system is recording radio channels. When a radio channel is terminated in WAVE, the content is streamed to Verint, channels are identified and properly logged. The streams are coming from dispatch boxes, that are components with the various radio infrastructures, used by our customers.This is how it works:The general media recorder listens on UDP ports (either unicast or multicast ports) for streaming media from radio platforms, then the streams ports are mapped into a radio channel. Radio ports are defined in Verint as regular extensions, therefore all our access control and record sharing policies can be used to provide secure access to radio recordings to the team. The Verint solution creates separate recordings for various burst of radio traffic, so the system is both efficient with storage use and gives you a great timeline of communications, even across multiple channels. Since records are appearing as standard media recordings in the recording system, all our standard features apply: silent monitor, markers, comments, configurable data retention policies, export/import and transcoding capabilities, among others.

Product Description

The Twisted Pair WAVE platform, is an IP-based real-time communications solution, that connects multiple legacy and IP-based communications platform, into a single, unified system and removes technical barriers, that formerly existed between various solution.WAVE provides Communicator applications for various platforms, they work especially well in dispatch scenarios.

Learn more about Twisted Pair WAVE