Integration Description

Verint Financial Compliance Capture uses the Truphone API to add a Recording Server as a conference participant to mobile voice calls. Additionally, Verint offers an SMPP-based integration to capture and archive Truphone SMS data. This way calls made on the Truphone virtual mobile network can be recorded the retrieved using the VFC unified web interface. Voice streams and SMS records can be linked to configured users, stored based on custom retention policies, retrieved using advanced search, transcription and labeling rules, added to compliance cases for investigation and analysis, and exported to third-party platforms.

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Product Description

Truphone is the only mobile operator in the world that expands the reach of businesses beyond the borders of their home country. Truphone achieves this by providing multiple international numbers on a single SIM, enabling businesses to make international calls that are treated as local calls and providing contacts a direct way to get in touch on a local number. Truphone Mobile Recording helps organisations record, encrypt and store all their calls using their existing IT infrastructures. That means they can meet corporate governance guidelines and comply with regulations like the FCA in the UK and Dodd-Frank in the US – all without making big changes to their IT setup. And because it’s based on Truphone’s global mobile network, Truphone Mobile Recording customers can enjoy clearer calls, faster downloads and lower rates in over 200 countries around the world. With headquarters in London, Truphone has offices across 4 continents and continues to expand globally. Their clients include FTSE 100 and Fortune 500 companies across multiple sectors.

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