Integration Description

Genesys contact center integration for Cisco network-based recording deployments with JTAPI integration. Provides enhanced Genesys related metadata, selective recording and the ability to send Verint conversation IDs to Genesys. The solution is based on CTI integration with Genesys T-Server and supports resilient Genesys T-Server configurations.

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Product Description

Genesys is a company offering customer experience and call center technology to mid-sized and large businesses. Every day, 11,000 companies in more than 100 countries trust their customer experience platform to drive great business outcomes and create lasting relationships. Their industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on premise and in the cloud.

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