Verint fully integrates with the Avaya Aura UC platform to be able to record all of the calls in the system. We support passive and central recording, depending on the customer’s preferences. It is also possible to silent monitor calls, supervisors can listen in to the conversations of agents to help, or evaluate their performance real-time. Recordings for silent monitored calls can be activated at any time, evaluations may be shared back to agents, best practice shared with the entire group, all within the system. New representatives are then able to grasp what works or detect possible hindrances during a support call.
Additionally, Verint Financial Compliance offers automated infrastructure monitoring, call recording assurance, and voice quality testing capabilities for the Avaya Aura UC platform to help your business verify health, functionality, and performance of your critical communications environment.
Avaya Aura provides advanced unified communications and contact center solutions throughout enterprises. The solution integrates and delivers voice, video, data, and web communications applications and services.
The platform delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. There are more than 700 features and an ever-expanding, customizable applications portfolio. The product offers unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.