Integrations

Oracle AcmePacket SBC

Integration Description

Oracle Acme Packet is one of the leading Session Border Controllers (SBCs) in the market today. Session Border Controllers ensure seamless connectivity between remote users (service subscribers) and the IP-PBX (IP Private Branch Exchange) of the telephony provider.

Verint offers a proven, compliance-tested SIPREC implementation with Oracle Acme Packet’s SBC solutions delivering reliable voice and video recording for our clients. Our team has a permanent and constantly updated Acme Packet SBC in our test lab for continuous interoperability testing and maintenance of our code-base. Here are some of the features of our Acme Packet recording solution:

– Record both voice and video calls
– Redundant recording and recorder load-balancing for high availability
– Centralized user/extension provisioning in Verint, since the recorder decides which conversations should be recorded
– Multi-tenancy with tenant/enterprise matching based on domains

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Product Description

Acme Packet is the largest Session Border Controller on the market today. Acme Packet SBCs provide control functions to deliver trusted, first-class interactive communications—voice, video and multimedia sessions—across IP network borders. They support multiple applications in service provider, large enterprise and contact center networks—from VoIP trunking to hosted enterprise and residential services to fixed-mobile convergence.

Learn more about Oracle AcmePacket SBC