Airlines, airports, freight logistics, railway companies and the hospitality industry can leverage our solutions in key business applications in order to monitor, capture, preserve, analyze and enrich their internal communications and customer interactions on a global scale.
Travel and Transportation
Delivering value for the Travel and Transportation sector
Improve service quality and preserve your communications
Our unmatched recording capabilities help you capture your internal communications and customer interactions with a single unified platform. Whether you’re a small business or a multi-site travel and transportation company, Verint Verba offers a reliable collaboration compliance and quality management system that is packed with flexible, innovative tools to define and manage your current and future recording, archiving and data analysis needs.
Regardless of the channel or the device, Verint Verba provides everything your business needs to meet performance and service quality objectives. Airlines, airports, freight logistics, railway companies and the hospitality industry can leverage our solutions in key business applications such as quality assurance, risk mitigation, threat management, conference recording, dispute resolution, and more.
Capture video conferences
In today’s unified communications world, video-based interactions are getting more and more widespread. Verint Verba provides leading recording technologies for video and telepresence solutions for the Travel and Transportation sector as well. Introducing video or telepresence based communication channels can leverage the benefits of a unified recording system.
We have introduced a completely new approach allowing organizations to introduce video call/conference recording in the very same way as with traditional voice recording. Verint Verba video and telepresence recording features are entirely built on the top of the core voice call recording system, meaning that our customers can benefit from the automatic, full, always on recording scenarios.
Travel and Transportation businesses are in the need of a configurable conversation recording solution to capture all pre- and post-order transaction calls for order and dispute resolution. Verint Verba’s communication recording solution can capture and archive these incoming calls. Recordings can be easily searched for replay and shared with customers for order dispute resolution purposes — to find out who said what, what exactly was ordered or what was committed.
Capturing and documenting verbal contracts
Documenting your verbal customer contacts will allow you to search for spoken words in your call database, and enabling you to voice-mine your massive collection of recorded calls to extract important market information from your customer relations. Your voice contracts should always be available for immediate retrieval even if your team is doing thousands of voice contracts weekly or daily.
Verint Verba can record all calls silently or record only the agreement part of a call and store it, while proactively adding optional smart labels to them. By using automated or manual labeling rules, your business can accelerate electronic discovery. This way the solution can help you execute your dispute resolution policies based on facts.