Financial Services

Verint Verba solutions help banks, investors, and traders to stay compliant and ensure ethical integrity. Legislation in many countries mandate conversation recording and record-keeping for banks, insurance companies, trading houses and other financial institutions. Those not meeting the requirements, risk non-compliance fines, serious penalties and reputational damage.

Delivering value for the Financial Services industry

Financial legislations, such as Dodd-Frank, FCA and MiFID II (in force from January, 2018), mandate communication recording and record-keeping for banks, insurance companies, credit institutions, trading houses and corporate finance companies across the globe. In the banking space, Verint Verba helps businesses to build future-proof collaboration compliance to prevent data breaches, resolve disputes, reconstruct transactions, perform forensic data analysis and ensure integrity and legal adherence. Our platform ensures that all conversations are instantly available when needed.

Communication recording ensures legal compliance

Verint Verba delivers recording, archiving, speech analytics and proactive communication policy enforcement solutions for businesses negotiating contracts and transactions or handling sensitive payment information across Unified Communications environments. By using our system financial professionals and traders can verify price and volume before submitting a transaction. All the recordings are secured and well protected allowing the settlement of any possible customer complaint.

Verint Verba’s reliability is crucial to ensure all calls are available when needed. We have many enterprise customers with multi-site operations who record all their extensions redundantly and use online search capabilities for 5 years of historical conversation records.

Trading with confidence

Besides ensuring legal compliance, trading organizations also use our fine-grained user interface, instant conversation replay and call marking capabilities to easily verify prices and volumes mentioned on the call, during their after call wrap-up. Verint Verba supports multiple leading trading floor communications solution providers to ensure reliable capturing of business-critical interactions across trader turrets, soft turrets and dealerboards.

Ensure your MiFID II readiness

The implementation of MiFID II is set for January 3rd, 2018 and firms in the finance industry need to figure out how it will affect their business. Verint Verba is building solutions that help to solve MiFID II compliance requirements. Learn more about how Verint Verba can help you ensure full MiFID II adherence.

PCI DSS Compliance

PCI DSS is a worldwide security standard containing technical and operational requirements that were created to help organizations that process card payments to prevent credit card fraud, hacking and various other security vulnerabilities and threats. The standards apply to all organizations that store, process or transmit cardholder data. Verint Verba offers multitudes of features to ensure your PCI DSS compliance, from end-to-end encryption and audit trails to secure role-based access control and selective recording.

Supporting advanced compliance requirements

Verint Verba is the ultimate solution for the financial services industry to avoid conflicts of interest by proactively enforcing communication and content policies across your organization. Our integrated platform turns the fulfillment of e-discovery and forensic data analysis requests or legal hold measures into effortless, collaborative activities for your administrators, supervisors and compliance teams.

Regulations and Standards

By using Verint Verba our customers rest assured that they are compliant with the following regulations and standards in the finance and insurance industries:

  • Basel II Accord
  • Dodd-Frank
  • MiFID II
  • FCA
  • PCI DSS
  • USA Patriot Act
  • AML (Anti-Money Laundering)
  • SEC 17-a-4/NASD 3010 (Securities Exchange Act 1934)
  • GLBA (Gramm-Leach-Bliley Act)
  • ECOA (Equal Credit Opportunity Act)
  • TILA (Truth in Lending Act)
  • FDCPA (Fair Debt Collection Practices Act)
  • Sarbanes-Oxley Act

Related features

Ethical Wall – Proactive Compliance
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Multi-modal Recording
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Trading Floor Recording
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Electronic Discovery
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Data Retention and Archival
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Related industries

Legal firms

Insurance

Law Enforcement & Security