Energy & Utilities

From oil prospecting companies to gas distributors, Verint Verba helps its customers to protect their assets, resolve disputes, and run their organization efficiently.

Delivering value for the Energy & Utilities industries

Dispute resolution

Energy and utility businesses are in the need of a configurable conversation recording solution to capture all pre- and post-order transaction calls for order and dispute resolution. Verint Verba’s communication recording solution can capture and archive these incoming calls. Recordings can be easily searched for replay and shared with customers for order dispute resolution purposes — to find out who said what, what exactly was ordered or what was committed.

Resolving disputes of verbal contracts

Documenting your verbal customer contacts will allow you to search for spoken words in your call database, and enabling you to voice-mine your massive collection of recorded calls to extract important market information from your customer relations. Your voice contracts should always be available for immediate retrieval even if your team is doing thousands of voice contracts weekly or daily.
Verint Verba can record all calls silently or record only the agreement part of a call and store it, while proactively adding optional smart labels to them. By using automated or manual labeling rules, your business can accelerate electronic discovery. This way the solution can help you execute your dispute resolution policies based on facts.

Complete traceability in logistics operations

With  Verint Verba deployed in control centers or major logistical operations, our customers can rest assured that high-value decisions are made in a safe and structured environment.

Help desks integrated with recording

In cooperation with our partners, we have created integrated call recording solutions for the internal help desk operations of companies active in the Energy and Utilities sector. No matter what help desk software solution is used, the open Verint Verba interfaces will let our partners and customers build customized solutions, where recorded calls are available directly from the helpdesk solution.

Related features

Ethical Wall – Proactive Compliance
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Multi-modal Recording
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Electronic Discovery
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