Call Center World 2015 (CCW), the leading event of Contact Center Business in Europe will be taking place in Berlin next week. More than 250 exhibitors from 15 different countries worldwide will congregate at the Estrel Convention Center. Verba will be teaming up with one our partners, Geomant to showcase the Verba Recording System at this premier event.
What are the benefits of attending?
CCW 2015 will provide an excellent opportunity to network, share business ideas and industry expertise, and discover the latest innovative knowledge within the world of the customer service, communication and contact centers.
It is certainly a popular event, with nearly 8,000 delegates attending last year. Team Verba are looking forward to attending the number one event of the Customer Service industry. Petra Kaiser, Partner Account Manager, believes CCW 2015 will be extremely beneficial, “Compliance and Contact Centers are two of the largest areas we serve and CCW 2015 is the number one customer service event in Europe. It will certainly strengthen our position and extend our presence in the DACH region.”
Verba will be showcasing the latest release of our recording solution Verba 8.2, which has enhanced features for Contact Centers. With the co-operation of our partners and distributors, our system is seamlessly integrated with their sophisticated structures.
Which topics will be covered?
The agenda is packed with a variety of sessions: ‘Pioneering; Customer Care – how do we reach the customers of tomorrow’ and ‘360 degrees of customer service: Are you still calling or are you communicating already?’ to name but a few.
In addition to these informative sessions, there will be tours planned on the following topics; Quality Management, Unified Communications and Call Center Service Providers.
Team Verba are really looking forward to showcasing the latest release of the Verba Recording System alongside other innovative products and new service concepts that could soon revolutionise the call centre industry.
If you are attending CCW 2015 and would like to discover more about our collaboration recording solution visit us at Stand G15, Hall 4.
We looking forward to meeting you next week.