Verba Collaboration Compliance Platform has been verified as Citrix Ready. Customers can be confident that Verba has successfully completed a rigorous verification process to ensure compatibility with Citrix HDX RealTime Optimization Pack, XenApp, and XenDesktop, providing confidence in joint solution compatibility.
With Verba’s latest 8.5 release, we have extended our recording support for public mobile networks, one of the requirements of the Markets in Financial Instruments Directive (MiFID II). The current implementation deadline of MiFID II is January 1, 2017. It…
Playback is an important feature of the Verba Recording System. When a call is recorded Playback enables an individual to listen back to the content of a phone conversation. Typically the playback control consists of play, pause, stop, play selected,…
For regulated organisations, instant message archiving, phone and video call recording are essential requirements for compliance reasons. Recorded calls need to be stored, archived and produced efficiently. Archiving the recorded information into trusted compliance stores is a perfect solution. In Verba 8.0 we have…
Verba assist organizations across a wide range of different verticals from finance and education to healthcare and government. There are many respected organizations that trust Verba to deliver a flexible, scalable, user-friendly solution that can meet their call recording requirements….
Does this sound familiar? “I called the contact center to query something and guess what? No sooner had the agent said ‘hello’, I was placed on hold for ages… I was so annoyed!” Picture the scenario: you contact your electricity…
In contact centers and finance industry the ability to monitor and assist in real time during customer communication, provides extra benefits. Let’s focus on silent monitoring today.