Mobile Recording for MiFID II

Features, Partnerships, Solutions

With Verba’s latest 8.5 release, we have extended our recording support for public mobile networks, one of the requirements of the Markets in Financial Instruments Directive (MiFID II). The current implementation deadline of MiFID II is January 1, 2017. It…

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Playback – how does it work?

Solutions

Playback is an important feature of the Verba Recording System. When a call is recorded Playback enables an individual to listen back to the content of a phone conversation. Typically the playback control consists of play, pause, stop, play selected,…

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Compliance Store Integrations

Features, Solutions

For regulated organisations, instant message archiving, phone and video call recording are essential requirements for compliance reasons. Recorded calls need to be stored, archived and produced efficiently. Archiving the recorded information into trusted compliance stores is a perfect solution. In Verba 8.0 we have…

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Dealing with Dead Air

Solutions

Does this sound familiar?  “I called the contact center to query something and guess what?  No sooner had the agent said ‘hello’, I was placed on hold for ages… I  was so annoyed!” Picture the scenario: you contact your electricity…

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