Announcing Verba 8.3

Features

Last week we released Verba 8.3. This release provides new functions for both our Compliance and Quality Management customers. Also, our Skype for Business / Lync users can take advantage of recording notifications and the new double proxy architecture in their multinational deployments. Let’s take a look.

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Verba & Luware Integration

Features, Partnerships

Verba work effectively with partners to enhance the collaboration recording experience for Lync. Verba teamed up with Luware to provide customers who were dissatisfied with their existing systems with a Lync and Luware Contact Center option. The Verba 8.1 release provides additional Contact Center integration with Luware. Luware provide customer – specific service platforms specializing…

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Skype for Business Summit

Events, Features, Lync, Our team, Skype for Business, Solutions

Microsoft hosted the Skype for Business Summit in New York last week. Skype for Business is an exciting product from Microsoft which unites the Skype  experience with the enterprise security, compliance and control from Lync. Key partners gathered together to present their solutions to over 200 attendees from a variety of verticals including Finance, Insurance,…

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Verba and Actiance means Compliance

Features, Partnerships, Solutions

For many organizations compliance and security risks are a major factor, that need to be carefully managed. Verba and Actiance have teamed up to deliver an effective integrated solution for Skype for Business compliance. Our technology partner, Actiance says Vantage “is designed to meet your organisation’s security, management, compliance requirements for real – time communications…

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Case Study – Securitas Direct

Case Studies, Features, Our team, Solutions

Verba assist organizations across a wide range of different verticals from finance and education to healthcare and government.  There are many respected organizations that trust Verba to deliver a flexible, scalable, user-friendly solution that can meet their call recording requirements. This week, let’s take a look at Securitas Direct, a global security company which deployed…

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SCOM management pack for Verba

Features, Solutions

Your operation teams monitor the health and performance of your Verba platform. While the Verba platform has a built-in System Monitor Service, that monitors health, alerts and reacts to problems, if you are using Microsoft System Center Operations Manager (SCOM) we have just made your life it easier. In Verba 8.2 we are also shipping a SCOM Management Pack for Verba.

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Why product documentation should be freely available on the web

Features, Solutions

Each and every one of us are learn about different things throughout our lives. From the moment we are born, we are constantly learning and acquiring knowledge. There are different methods in which we acquire knowledge: via the internet, books and publications and through conversations too. At Verba we certainly believe ‘knowledge is power’ and have…

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Capture the Moment

Features, Our team, Solutions

The other week, I was sitting in the park and right before me I saw two gentlemen sitting on the grass playing a game of chess.  It was quite intriguing to watch –  they appeared deep in thought whilst plotting their next moves.  Chess is a game of contemplation, tactical moves and challenges after all!  …

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Announcing Verba 8.2

Features

Today we are launching Verba 8.2. With this release we are further improving the solution with new search and monitoring capabilities. Manageability and security are key themes in version 8.2. We have created an official Verba SCOM package, added universal support for SQL connection encryption. A unique step in our industry, we have also added a CDR import facility and CDR reconciliation, that let’s our users…

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