Telekenex & Verba Speech Analytics – a perfect match

Case Studies

Last week at Cisco Live in San Francisco, Verba Technologies, alongside launch partners Telekenex and ISI Telemanagement Solutions announced the new Verba Speech Analytics solution: an integrated part of the Verba Collaboration Recording platform that provides Unified Communications compliance recording and quality management. Telekenex is a telecom carrier headquartered in San Francisco, California, that provides…

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Case Study – Mellon Group

Case Studies, Solutions

There are different types of organizations that are required by law to record their phone interactions in order to remain compliant. When these interactions take place there is always an element of risk involved. For instance, a dispute may occur between a contact center agent and customer – it is during these occasions when call…

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Case Study – Benton Public Utility District

Case Studies, Cisco

The Verba Recording System is a user-friendly, scalable solution which is deployed across an array of verticals: finance, healthcare, government to education. Many businesses, large and small, have utilized our solution and continue to ‘add value’ to their organizations – Benton PUD demonstrates this very well.

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