Listen to your customers with Automatic Labeling

Solutions

In Verba 8 we are adding a new automatic labeling function, that helps your teams to get significantly more business information from your recordings. You can start listening to what your customers are saying. In May, we unveiled our Speech Search solution using phonetic technology. Now…

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Mobile web interface in Verba 8

Cisco, Features, Lync

In Verba 8, we are adding a mobile optimized web interface, that let’s you search and replay recorded conversations and control on-demand recording from your smartphone. The new interface not only supports browsers on Android, iPhone and Windows Phone, but due to…

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Legal Hold the way you always wanted

Features, Solutions

Legal hold is a key process for all organizations involved in litigation and regulatory action, you must make sure, all relevant information is preserved. Besides keeping the data, more importantly, you must be able to produce large quantities of this information at relatively…

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Case Study – Freebridge

Case Studies, Lync

Verba Technologies have a wide spectrum of customers across a range of different verticals – the nature of requests from these organizations can vary greatly. Verba always accommodates these specific requirements and provide bespoke solution to our customers.

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Comparing Jabber IM compliance options

Cisco, Solutions

Legal compliance of internal and external communications are vital in regulated industries like the finance sector. When management and the compliance team asks for a Jabber IM compliance solution, they rarely mean ‘we need to store chats somewhere’. They require a…

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Beauty and the Beast

Features, Solutions

What comes to mind when you think of the word architecture?  Historical buildings or modern skyscrapers?  These can be perceived as beautiful or controversial. Certain buildings may be viewed as huge eyesores, whereas other buildings may be be viewed as…

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Do You Remember When….?

Features, Solutions

Can you remember what you had for breakfast this morning or the first person you spoke to today? Well you may or may not recall those events. Your ‘memory’ creates, stores, and recalls your memories; when the brain processes this…

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The Importance of Evaluation

Features, Solutions

In any work environment the performance of employees is extremely important.  Regular appraisals are one way to evaluate employees’ productivity, reviewing areas where improvements may be required and highlighting successes too.  Within the contact center environment, it is essential that…

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Telekenex & Verba Speech Analytics – a perfect match

Case Studies

Last week at Cisco Live in San Francisco, Verba Technologies, alongside launch partners Telekenex and ISI Telemanagement Solutions announced the new Verba Speech Analytics solution: an integrated part of the Verba Collaboration Recording platform that provides Unified Communications compliance recording…

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What is Verba Speech Analytics?

Features, Solutions

Stop the press! We have added something new to the Verba Recording System. Today, we are introducing  Verba Speech Analytics.  This solution extends our Collaboration Recording offering and will enable businesses to refine their searches in Verba in a very special way. So,…

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