Playback – how does this work?

Solutions

Playback is an important feature of the Verba Recording System. When a call is recorded Playback enables an individual to listen back to the content of a phone conversation. Typically the playback control consists of play, pause, stop, play selected, begin, end, fast forward, fast rewind, playback speed control, volume control and stereo channel control….

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New feature: Is Silence Always Golden?

Solutions

A relatively new feature called cross-talk and silence detection has been added within call recording software, which can be used in contact centers to evaluate calls. So, what exactly is cross-talk and silence detection? Well, the recorder stores the length and percentage of pauses or holds and detects cross–talk periods, when both parties speak at…

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Dealing with Dead Air

Solutions

Does this sound familiar?  “I called the contact center to query something and guess what?  No sooner had the agent said ‘hello’, I was placed on hold for ages… I  was so annoyed!” Picture the scenario: you contact your electricity company and during most of your call you hear dead air (periods of silence).  This…

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Verba is now a Microsoft Gold Partner

Lync, Partnerships

Last week Verba earned the Microsoft Gold competency in Application Development for extensive experience and skills in building software for Microsoft Platform. Requirements included verified customer references and customer satisfaction surveys conducted by Microsoft. All these are related to our flagship product – Verba Recording System. Only the top one percent of Microsoft partners attain…

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Recording Cisco Jabber mobile calls

Cisco, Solutions

Several customers have recently asked us if we can record Cisco Jabber mobile calls. Since we added a dial-in recorder service to the Verba recording platform, we were able to offer our customers a way to record their mobile calls. However with this solution the end-user manually had to initiate a three party conference where…

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