Our Avaya call recording solution powers back-office and front-office operations of high profile customers around the world. Verint Verba is tightly integrated with Avaya’s Unified Communications platform, utilizing the Avaya Application Enablement server to deliver centralized recording even in multi-site environments.
Reliable recording from an official Avaya DevConnect Partner
Verint Verba is an Avaya DevConnect Partner Program member offering state-of-the-art call recording solution for the Avaya Unified Communication platform. If your business uses Avaya solutions, Verint Verba will be your perfect Avaya call recording solution of choice.
Versatile recording portfolio for Avaya telephony
Verint Verba supports multiple recording technologies, such as central recording method utilizing RTP forking in Avaya environment, dial-in recording and passive recording for SIP phones/trunks. Verint Verba is integrated with your Avaya infrastructure through the Avaya Application Enablement Server. This leads to great and stable interaction and provides detailed and precise conversation record information.
Additionally, we offer enhanced recording capabilities for Avaya platforms, such as the ability to record encrypted media streams, secure connection with the Avaya AES servers, enhanced meta information in various complex conversation scenarios, load-balancing, failover, storing DNIS and more.