Legal Hold the way you always wanted

Features, Solutions

Legal hold is a key process for all organizations involved in litigation and regulatory action, you must make sure, all relevant information is preserved. Besides keeping the data, more importantly, you must be able to produce large quantities of this information at relatively short notice. Business disputes, employment matters, personal injury cases are just a few examples of where…

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Comparing Jabber IM compliance options

Cisco, Solutions

Legal compliance of internal and external communications are vital in regulated industries like the finance sector. When management and the compliance team asks for a Jabber IM compliance solution, they rarely mean ‘we need to store chats somewhere’. They require a complete solution that supports the legal compliance team and ensures that the Compliance Officer in…

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Quality Assurance for Shared Services Centers

Trends and thoughts

More and more global organizations are moving specific operational tasks into centralized Shared Service Centers (SSCs). Companies like IBM, Exxon, Vodafone and others are running a handful of global or regional SSCs for accounting, HR, payroll, compliance, purchasing and other standardized processes. As SSCs are mainly cost centers, efficiency is extremely important. In a globally competitive…

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Lync Recording Highlights: Load Balancing and Compliance Blocking

Lync, Solutions

This week we would like to focus on two features of our Lync Recording suite, one that solves a technical challenge and another one that solves a legal requirement for our customers. Load Balancing provides dramatic availability and scalability potential, while Compliance Blocking allows you to block calls if recording is not available for any reason….

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The missing Lync of Conference Recording

Lync

One of the world’s largest asset management companies is using a Lync recording solution from Verba to record conference calls. When the company moved to Microsoft Lync, it sought  a centralized conference recording solution that would fit into its business processes… enter Verba.

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Salesforce Integration for Verba

Partnerships, Solutions

Our customers who use both Salesforce and Verba have told us that it is quite cumbersome to find call recordings related to the sales activity documented in their Salesforce Sales Cloud. In the first version of our Salesforce integration we are tackling this problem head on. Today, we are announcing the Verba integration with Salesforce. Using this…

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Instant Message Compliance For Cisco Jabber

Cisco

Recently at the 2013 Cisco Americas Customer Collaboration Sales Summit in Dallas, Texas we launched the first integrated voice, video, telepresence, desktop screen and IM recorder for the Cisco Unified Communications platform.  IM recording completes our collaboration recording portfolio for Cisco. The Cisco Presence Server connects to the Verba Recording System, which plays the role of…

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Verba is now a Microsoft Gold Partner

Lync, Partnerships

Last week Verba earned the Microsoft Gold competency in Application Development for extensive experience and skills in building software for Microsoft Platform. Requirements included verified customer references and customer satisfaction surveys conducted by Microsoft. All these are related to our flagship product – Verba Recording System. Only the top one percent of Microsoft partners attain…

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Recording Cisco Jabber mobile calls

Cisco, Solutions

Several customers have recently asked us if we can record Cisco Jabber mobile calls. Since we added a dial-in recorder service to the Verba recording platform, we were able to offer our customers a way to record their mobile calls. However with this solution the end-user manually had to initiate a three party conference where…

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