Case Study – Securitas Direct

Case Studies, Features, Our team, Solutions

Verba assist organizations across a wide range of different verticals from finance and education to healthcare and government.  There are many respected organizations that trust Verba to deliver a flexible, scalable, user-friendly solution that can meet their call recording requirements. This week, let’s take a look at Securitas Direct, a global security company which deployed…

Read More

SCOM management pack for Verba

Features, Solutions

Your operation teams monitor the health and performance of your Verba platform. While the Verba platform has a built-in System Monitor Service, that monitors health, alerts and reacts to problems, if you are using Microsoft System Center Operations Manager (SCOM) we have just made your life it easier. In Verba 8.2 we are also shipping a SCOM Management Pack for Verba.

Read More

Listen to your customers with Automatic Labeling

Solutions

In Verba 8 we are adding a new automatic labeling function, that helps your teams to get significantly more business information from your recordings. You can start listening to what your customers are saying. In May, we unveiled our Speech Search solution using phonetic technology. Now we are introducing the next iteration of the technology, that allows automated categorization of recorded conversations…

Read More

Case Study – Freebridge

Case Studies, Lync

Verba Technologies have a wide spectrum of customers across a range of different verticals – the nature of requests from these organizations can vary greatly. Verba always accommodates these specific requirements and provide bespoke solution to our customers.

Read More

Beauty and the Beast

Features, Solutions

What comes to mind when you think of the word architecture?  Historical buildings or modern skyscrapers?  These can be perceived as beautiful or controversial. Certain buildings may be viewed as huge eyesores, whereas other buildings may be be viewed as beautiful. Is it a case of beauty and the beast? It’s subjective and always evokes…

Read More

Do You Remember When….?

Features, Solutions

Can you remember what you had for breakfast this morning or the first person you spoke to today? Well you may or may not recall those events. Your ‘memory’ creates, stores, and recalls your memories; when the brain processes this information the outcome is a thought. The human memory stores a huge amount of data…

Read More

The Importance of Evaluation

Features, Solutions

In any work environment the performance of employees is extremely important.  Regular appraisals are one way to evaluate employees’ productivity, reviewing areas where improvements may be required and highlighting successes too.  Within the contact center environment, it is essential that supervisors can evaluate their teams regularly to ensure standards are being adhered to and contact…

Read More

Telekenex & Verba Speech Analytics – a perfect match

Case Studies

Last week at Cisco Live in San Francisco, Verba Technologies, alongside launch partners Telekenex and ISI Telemanagement Solutions announced the new Verba Speech Analytics solution: an integrated part of the Verba Collaboration Recording platform that provides Unified Communications compliance recording and quality management. Telekenex is a telecom carrier headquartered in San Francisco, California, that provides…

Read More

What is Verba Speech Analytics?

Features, Solutions

Stop the press! We have added something new to the Verba Recording System. Today, we are introducing  Verba Speech Analytics.  This solution extends our Collaboration Recording offering and will enable businesses to refine their searches in Verba in a very special way. So, what exactly is Verba Speech Analytics? Speech analytics is a process that retrieves information from your…

Read More

Case Study – Mellon Group

Case Studies, Solutions

There are different types of organizations that are required by law to record their phone interactions in order to remain compliant. When these interactions take place there is always an element of risk involved. For instance, a dispute may occur between a contact center agent and customer – it is during these occasions when call…

Read More