Technical specification

Verba Recording System provides a solid platform for various unified communications recording requirements. The flexible and modular system architecture allows organizations to easily adopt the recording solution to their needs. Here you can find detaild technical information about the solution:

Supported media types	Voice Video Telepresence Agents' computer screen
Supported telephony systems	Cisco Avaya Microsoft BroadSoft IP Trade AVTEC Any SIP compliant solution
Supported recording technologies	Passive recording method for SCCP, SIP and H.323 phones Passive recording method for SIP trunks Central recording method utilizing RTP forking in Cisco environment Central recording method utilizing RTP forking in Avaya environment Central recording method utilizing conference resources in Microsoft environment Video and Telepresence recording Dial-in recording
Supported recording methods	Full, automatic recording Selective recording On-demand recording
Supported codecs	The available codec support depends on the recording method used. Below you can find a comprehensive list of codecs supported by the system. Voice: G.711 A-Law, G.711 u-Law G.729, G.729B iLBC G.722 Cisco Wideband AAC-LD Video and TelePresence: H.261 H.263 H.264
Supported storage codecs and file formats	The available storage formats depends on the recording method used. Below you can find the list of all options: Voice: 8 bit PCM in WAV 16 bit PCM in WAV Microsoft ADPCM in WAV G.711 u-Law in WAV G.711 A-Law in WAV Microsoft GSM-Fullrate (LPC-RPE) in WAV Speex (CELP) in Ogg Speex (CELP) in Ogg with Voice Activity Detection Video and TelePresence: VMF (Verba Media Format) maintaining the original quality Windows Media Video with various bandwidth and resolution options Screen content: Verba Screen Codec in VF Windows Media Video
Capacity per recording server	1-500 simultaneous calls (depends on the media type, recording method and codec)
Platform	Standard, Intel CPU based PC server from HP, IBM, Cisco or DELL based on your preference Virtualized environments from VMware Detailed specification depends on the configuration.
Server operating systems	Microsoft Windows 2008 R2 Server Microsoft Windows 2008 Server Microsoft Windows 2003 Server
Database server	Microsoft SQL Server 2008 R2 Server Microsoft SQL Server 2008 Server Microsoft SQL Server 2005 Server Express Edition is bundled with the software package, but limited to 2 millions calls. Standard and Enterprise Editions are required for high call volume and redundancy options.
Client computer requirements	Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows XP Internet Explorer 7 or later, Mozilla Firefox 2.x or later, Chrome 2.x or later Microsoft Windows Media Player 7.x or later

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Resources

	Verba Recording System Overview
	Verba Recording System Guide
	Verba Quality Management Guide
	Quick View & Demo
	Intro Videos

VMware Ready

Verba Recording System is VMware Ready. It has passed VMware defined testing and interoperability criteria.

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What is Verba?

Our name, Verba, comes from the Latin proverb "Verba volant, scripta manent". Literally translated, it means "spoken words fly away, written words remain". It originally comes from a speech of Caius Titus of the Roman Senate, who suggests that spoken words might easily get forgotten, but written documents can always be conclusive in public matters. If we want to establish an agreement, it is better to put it in writing, rather than just having a verbal agreement. The Verba name fits our mission: help organizations document the spoken word in phone calls and other verbal communications, so it can be used in the same manner as written material.

Who we are

Verba Technologies is a leading provider of call recording and quality management solutions for unified communications and contact center platforms that support voice, video and telepresence devices. Verba solutions expand unified communications platform capabilities with reliable, scalable call recording and quality management technology. Founded by industry veterans from the call recording, unified communications, contact center and software development fields with over 60 years of combined experience, Verba takes an innovative approach to call recording and quality management by offering a product with more features, better technology and a lower price point. Read More

Solutions with call recording

Customers

Financial Services, Investment Banking, Credit Card Operations, Trading Floors, Contact Centers, Customer Service Centers, Telemarketing Organizations, Telesales Companies, Market and Opinion Research, Law Firms, Healthcare, Media, Security, Government, Telecom Service Providers, Small Business, Energy and Utilities, Education, Defense