Skype for Business Recording and Compliance

Microsoft Lync

With the Verba Recording System you can add enterprise-grade call recording capabilities to the Microsoft Lync 2010/2013 and Skype for Business platforms, that not only records voice, but also video, instant messaging. Our server-side recording technology does not require installing any software on your client PCs or devices.

Feature rich Skype for Business (Lync) call recording solution

The automated, always-on call recording mode does not require any user action to start call recording, which makes it a perfect Skype for Business (Lync) audio compliance solution. On-demand and always-on call recording for internal, inbound and outbound voice calls are supported on Microsoft Office Communicator Client, Skype for Business (Lync) Client, all Skype for Business (Lync) compatible phone devices. The recording technology is built on the award winning call recording framework.

Unique Skype for Business call recorder with enterprise features

The Verba Recording System is the first true enterprise-grade Skype for Business (Lync) call recording solution on the market. It encompasses an enterprise-grade, Skype for Business (Lync) call recording engine technologies with a complete call recording and quality management suite, featuring web-access, rich access control, auditing and automated media lifecycle management functions.

Network based call recording

Network based passive call recording for Skype for Business (Lync) - captures call media from network traffic without interfering with your call flow. No conference call is created and the original calls are not altered in any way. Verba offers multiple options for media capture including network port mirroring, Mediation Server based recording and Edge Server based recording.

Hybrid UC environments and smooth migrations

With the Verba Recording System you can record Microsoft Skype for Business (Lync), Cisco, Avaya, BroadSoft, and SIP standard platforms within the same call recording system and run smooth migrations in your UC environment without any disruptions in your recording solution.

Contact center operators can use the Verba Performance and Quality Management module for agent evaluation and scoring. Organizations have the flexibility to deploy the solution on premise or as a cloud-based, software-as-a-service solution by using the Verba Recording System’s proven, service provider, multi-tenant capabilities.



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