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Call Playback Experience
The built-in Verba Player provides advanced playback experience for end-users.
Web based, client-free playback
Playback functionality is available right in the browser window, no need for installing client applications (any client computer equipped with Microsoft Windows Media Player can use Verba Player). In order to fine-control the playback Verba Player provides sophisticated playback controls like: play, pause, stop, play selected, begin, end, fast forward, fast reverse, playback speed control, volume control and stereo channel control.
Waveform display for one and two channel calls
call visualization provides a unique view of the recorded voice conversations and allows users to easily position to those parts of the calls where actual speech is happened.
Video replay capabilties with full screen support
Verba Player not only allows users to play back voice recordings, but provides advanced capabilities for video recordings playback as well. Whether it is a computer screen recording or a telepresence call/conference recording, Verba Player provides the same controls and functionalities available for voice recordings in a seamless way.
Position markers through phones, web or API
Call markers allow users to highlight and annotate certain parts of the recorded conversations, and share this information with other users in the system. Markers can be placed manually using the intuitive Verba Player or the Verba XML Service on Cisco IP phones during the call (if you reached an important part of the ongoing conversation, just hit a button on the phone and you will be able to get back to that section of the call quickly and easily later and add additional comments or let a supervisor review that portion). Markers can be also placed by any 3rd party application using a standard API, so important events like placing an order, etc. can also be marked during the phone conversation.
Download important segments of recorded calls
Another useful feature of the markers enables users to export and download the marked segment of the call to standard WAV files. The effective utilization of the Verba Player marker functionality allows organizations to increase productivity by reducing time required to find important and relevant parts of the recorded interactions.
"We need to retrieve calls several times a week, search and playback is very easy. Sound quality is stunning."
"Your system was recommended by our Cisco integrator. We use one central system to record multiple remote locations. It just works."
"Your solution is almost too good, brokers and traders constantly use and rely on the playback facility as it is so simple to use."
"Using your BroadSoft compatible Service Provider Edition we are now able to offer professional call recording as a service to all our telephony customers."
"As a Cisco integrator, we are very happy with both your product and your company."
"Your system is reliable and user-friendly. It fits in really well to the rest of our IT infrastructure, simplified maintenance provides increased recording stability."
"Our banking customers are very satisfied with your system."
"We have found your solution on the net. Your product and support is really good, it properly solves our legal compliance and training requirements."