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Multi-site/branch call recording architecture
Financial services including banks, insurance companies, governmental organizations and several other business types are traditionally relying on large number of branch offices throughout their operational territory. These organizations must comply with various regulations set by the law or internal company standards to meet various goals like quality management or dispute resolution. The demand for recording voice interactions in the branches are getting higher and higher as the telecommunication infrastructure is evolving in the branch office. More and more customer interactions are landing at the branch office. In order to meet these requirements, Verba Technologies is offering a state-of-the-art multi-site/branch recording solution, which provides a very flexible and cost effective solution.
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Note: not all types of branch infrastructures are requiring the deployment of recording servers in the branches. Verba Technologies offers various other centralized recording methods, where the recorded media is automatically sent/forked to the recording server at the main site. Verba Recording System even allows the deployment of a mixed solution, where the various recording methods and architectures are combined in order to support the most versatile requirements of the customers. Do not hesitate to contact us to start discussing the best option for your system.
"We need to retrieve calls several times a week, search and playback is very easy. Sound quality is stunning."
"Your system was recommended by our Cisco integrator. We use one central system to record multiple remote locations. It just works."
"Your solution is almost too good, brokers and traders constantly use and rely on the playback facility as it is so simple to use."
"Using your BroadSoft compatible Service Provider Edition we are now able to offer professional call recording as a service to all our telephony customers."
"As a Cisco integrator, we are very happy with both your product and your company."
"Your system is reliable and user-friendly. It fits in really well to the rest of our IT infrastructure, simplified maintenance provides increased recording stability."
"Our banking customers are very satisfied with your system."
"We have found your solution on the net. Your product and support is really good, it properly solves our legal compliance and training requirements."