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Multi-tenant call recording architecture
Verba Service Provider Edition is a powerful solution for service providers to increase their profitability by offering high-end IP call recording services to their customers at a competitive price with flexible billing options and low TCO. Verba Recording System is built on the robust call recording platform to offer multiple, full-featured call recording systems, or “Virtual Environment” (VE), on a single platform that are easy to manage and are independent with secured data access and separation. Verba Service Provider Edition is ideal for VoIP service providers, shared customer contact centers and for larger enterprises as well.
The total cost of ownership for Verba Service Provider Edition is very impressive, since the hosting company achieves economies of scale due to the following features:
Service Provider Benefits
Verba Service Provider Edition is a deployment model whereby a service provider or enterprise can "host and manage" call recorders for many tenants on a non-dedicated, shared infrastructure. Usually the same service provider hosts and operates the underlying VoIP infrastructure for the tenants as well. Each Virtual Environment is created by the service provider within the Verba Service Provider Edition solution. The service provider can configure the Virtual Environment by specifying which IP end-points (extensions) can have call recording, the recording modes and options together with the allowed administration authority for the tenant. Verba Recording System ensures that the service provider can stay in control while delegating certain administrative functions to the tenant.
Verba Service Provider Edition with its dedicated Virtual Environments has many features that make it ideal for a hosted VoIP platform benefiting both the service provider and the tenants or customers.
"We need to retrieve calls several times a week, search and playback is very easy. Sound quality is stunning."
"Your system was recommended by our Cisco integrator. We use one central system to record multiple remote locations. It just works."
"Your solution is almost too good, brokers and traders constantly use and rely on the playback facility as it is so simple to use."
"Using your BroadSoft compatible Service Provider Edition we are now able to offer professional call recording as a service to all our telephony customers."
"As a Cisco integrator, we are very happy with both your product and your company."
"Your system is reliable and user-friendly. It fits in really well to the rest of our IT infrastructure, simplified maintenance provides increased recording stability."
"Our banking customers are very satisfied with your system."
"We have found your solution on the net. Your product and support is really good, it properly solves our legal compliance and training requirements."