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Microsoft Lync Call Recording
With the Verba Recording System you can add enterprise-grade call recording capabilities to the Microsoft Lync Server 2010 and 2013 platforms. Our server-side recording technology does not require installing any software on your client PCs or devices.
Feature rich Lync compliance solution
The automated, always-on call recording mode does not require any user action to start call recording, which makes it a perfect Lync audio compliance solution. On-demand and always-on call recording for internal, inbound and outbound voice calls are supported on Microsoft Office Communicator Client, Lync Client and all Lync compatible phone devices. The recording technology is built on the award winning call recording framework.
Unique Lync call recorder with enterprise features
The Verba Recording System is the first true enterprise-grade Lync call recording solution on the market. It encompasses an enterprise-grade, Lync call recording engine technologies with a complete call recording and quality management suite, featuring web-access, rich access control, auditing and automated media lifecycle management functions.
Network based call recording
Network based passive call recording for Lync - captures call media from network traffic without interfering with your call flow. No conference call is created and the original calls are not altered in any way. Verba offers multiple options for media capture including network port mirroring, Mediation Server based recording and Edge Server based recording.
The solution requires to install a filter application on your Lync Front End or SBA/SBS servers and a media stream forking application on the Lync Mediation and/or Edge servers.
Hybrid UC environments and smooth migrations
With the Verba Recording System you can record Microsoft Lync, Cisco, Avaya, BroadSoft, and SIP standard platforms within the same call recording system and run smooth migrations in your UC environment without any disruptions in your recording solution.
Contact center operators can use the Verba Performance and Quality Management module for agent evaluation and scoring. Organizations have the flexibility to deploy the solution on premise or as a cloud-based, software-as-a-service solution by using the Verba Recording System’s proven, service provider, multi-tenant capabilities.
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"We need to retrieve calls several times a week, search and playback is very easy. Sound quality is stunning."
"Your system was recommended by our Cisco integrator. We use one central system to record multiple remote locations. It just works."
"Your solution is almost too good, brokers and traders constantly use and rely on the playback facility as it is so simple to use."
"Using your BroadSoft compatible Service Provider Edition we are now able to offer professional call recording as a service to all our telephony customers."
"As a Cisco integrator, we are very happy with both your product and your company."
"Your system is reliable and user-friendly. It fits in really well to the rest of our IT infrastructure, simplified maintenance provides increased recording stability."
"Our banking customers are very satisfied with your system."
"We have found your solution on the net. Your product and support is really good, it properly solves our legal compliance and training requirements."