| | Microsoft Lync Call Recording
With the Verba Recording System you can add enterprise-grade call recording capabilities to the Microsoft Lync Server 2010 platform. Our server-side recording technology does not require installing any software on your client PCs or devices. Feature rich Lync compliance solutionThe automated, always-on call recording mode does not require any user action to start call recording, which makes it a perfect Lync audio compliance solution. On-demand and always-on call recording for internal, inbound and outbound voice calls are supported on Microsoft Office Communicator Client, Lync Client and all Lync compatible phone devices. The recording technology is built on the award winning call recording framework. Unique Lync call recorder with enterprise featuresThe Verba Recording System is the first true enterprise-grade Lync call recording solution on the market. It encompasses an enterprise-grade, Lync call recording engine technologies with a complete call recording and quality management suite, featuring web-access, rich access control, auditing and automated media lifecycle management functions. Passive call recordingNetwork monitoring based passive call recording for Lync - captures call media from network traffic without interfering with your call flow. No conference call is created and the original calls are not altered in any way, all call parameters, including the media path is untouched. For more information, visit Passive recording method for SIP endpoints and Passive recording for SIP trunks. The solution requires to install a filter on your Lync Front End or SBA servers and one or more physical or virtualized recording servers. Hybrid UC environments and smooth migrationsWith the Verba Recording System you can record Microsoft Lync, Cisco, Avaya, BroadSoft, and SIP standard platforms within the same call recording system and run smooth migrations in your UC environment without any disruptions in your recording solution. Contact center operators can use the Verba Performance and Quality Management module for agent evaluation and scoring. Organizations have the flexibility to deploy the solution on premise or as a cloud-based, software-as-a-service solution by using the Verba Recording System’s proven, service provider, multi-tenant capabilities.
 | |
