Verba Customers

Call Recording for Government

Verba recording systems are used by many government organizations. Our call recording solutions are used in liability and legal compliance recording applications in government agencies that deal with the finance sector.

Protecting officials from telephone threats

Threats against government officials and politicians both on country, state and local levels induce an unhealthy work environment for those threatened, beside the fact that such threats constitute crime. Statistics show that officials in the police and in social departments have the highest exposure to threats from citizens. Governmental organizations use call recording as a tool to fight threats against officials and politicians on the phone. In a typical governmental case call recording is initiated by the employee by pressing a button on the phone. In this case the whole call, from beginning to the end is saved to a vault in a safe datacenter somewhere in the organization. The recorded calls are used strictly for legal protection purposes, and access is often protected by four eyes policies.

Remote witnessing

As a new trend in the legal system of many countries, legal witnessing can provide tremendous cost savings for both the legal system and citizens. Remote witnessing either voice or video-based require secure systems that allow well-regulated access to recorded testimony. The flexible record access solution of Verba – which was originally built to comply with strict policies of the finance sector – fits into this demanding environment.

A part of law enforcement infrastructure

For a long time call recording have been a legally approved and regulated a part of law enforcement policies. Police departments, tax agencies and other organizations with law enforcement rights use call recording as a way to document investigations and lawfully collect evidence.

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