Verba Customers

Call Recording for Financial Services 

Verba solutions help banks, investors and traders to stay compliant.

Call recording ensures legal compliance

  • Does your regulator recommend call recording?
  • Do you make contracts over the phone?
  • Can your traders verify price and volume before submitting a transaction?
  • How do you settle customer complaints?
  • Are your recordings secured and well protected?

To illustrate the complexity of the contemporary compliance landscape, we list some examples for regulation and standards in the finance and insurance industries:

  • Basel II Accord
  • MiFID (Markets in Financial Instruments Directive)
  • PCI DSS (Payment Card Industry Data Security Standards)
  • USA Patriot Act
  • AML (Anti-Money Laundering)
  • SEC 17-a-4/NASD 3010 (Securities Exchange Act 1934)
  • GLBA (Gramm-Leach-Bliley Act)
  • ECOA (Equal Credit Opportunity Act)
  • TILA (Truth in Lending Act)
  • FDCPA (Fair Debt Collection Practices Act 

Liability recorder for the finance sector

Legislation in many countries and states mandate call recording for banks, insurance companies, trading houses and other financial institutions. In the banking world our customers barely touch the recording system; it silently does its work and is used to settle special cases.

Verba's reliability is crucial to ensure all calls are available when needed. We have many finance sector customers who record all their extensions redundantly use online search capabilities for 5 years of historical call records.

Trading with confidence

Beside ensuring legal compliance, trading organizations also use our instant call replay and call marking capabilities to easily verify prices and volumes mentioned on the call, during their after call wrap-up. They benefit from convenient user interfaces. Traders in a trading house who use our solution in three trading rooms around the world use our user interface for call replay regularly during their work.


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