Verba Customers

Call Recording for Education

Recording university contact centers

Contact centers in academic institutions are serving teachers, students, staff and the public with vital services. Ensuring high service quality and reduced costs in these call centers is as important as in any other call center. The Verba call center quality assurance solutions is used by leading universities and schools to keep their call center run smoothly.

Documented student coaching services

Universities around the world have a vested financial interest in keeping students on track. Institutions that outsource student coaching functions are sometimes recording calls from the service to their students in order to be able to protect their students and to verify the quality of the coaching services. In the world of education call recording is used under strict supervision and is regulated by privacy policy frameworks. Verba solutions help enforce privacy frameworks through rigorous access control and security.


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